Summary
The secretary, MAS receives, schedules, refers, and contacts members of the VAGCVHCS staff. To assure effective operations of the service, routine contacts are made with outside entities ranging from other government agencies to the general public such as affiliates, local Hospitals, and sharing partners. General public contact support services such as answering the telephone, referring visitors, or providing information about the service, its functions, and standard operating procedures.
Duties
Supplies the requested information for most inquiries (e.g., status of reports, suspense dates, procedural requirements). Answers the telephone, refers visitors, or provides information about the service and its functions. Processes all incoming and outgoing mail and distributes it accordingly. Takes care of routine matters and questions including substantive issues not requiring specialized, clinical knowledge. Handles a wide variety of situations and conflicts requiring use of personal initiative to determine the best approach to be taken or methods to use. Prepares routine correspondence, edits letters, composes letters and reports, reviews correspondence for accuracy and completeness, prepares presentation outlines/agendas and replies to inquiries. Maintains electronic and hard copy files for the service. Initiates required paperwork for personnel actions. Maintains the Chief's calendar by scheduling and recording appointments, coordinating meetings, and conferences. Arranges for large meetings or conferences including selecting mutually satisfactory times, reserving meeting rooms, notifying participants, preparing and distributing information packages and preparing reports or minutes from proceedings. Maintains information needed for budget purposes. Drafts replies to general inquiries that require routine technical knowledge. Work Schedule: Full-Time, Monday through Friday 8:00AM-4:30PM - subject to change based upon facility needs. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Secretary/PD034470 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. A medical evaluation may be required Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Technical Competence Computer Skills Communications Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.