Summary
This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Fayetteville VA Medical Center (VAMC), and Specialty Care Service. This position performs a variety of administrative duties to support the Chief and subordinate staff of the Specialty Care Service at the Fayetteville VAMC.
Duties
Clerical and Administrative Support: This position performs clerical and administrative support work for the Specialty Care Service. This position establishes and maintains electronic and hard copy filing and record systems related to the work of the organization, including performance indicators, reports, meetings, correspondence, regulations, policy statements, station memos, and more. This position organizes the flow of clerical processes in the office, sets up and maintains suspense files showing the status of actions and correspondence, and maintains records essential to the department's function. This position assembles and compiles information and data from available resources for reports, quality management (QM) monitors, briefings, and other purposes, and follows up with the service chief and staff members to ensure suspense are met. This position maintains files of subject matter directives and policies, purging all records and files in accordance with established procedures. This position receives visitors and telephone calls to the office, determines the nature of requests, directs callers to the appropriate staff, or personally provides desired information regarding routine or procedural matters. This position responds to both routine and non-routine requests for information, independently addressing matters that are substantive in nature. This position receives incoming correspondence, screens material prior to distribution for suspense dates, establishes controls, and follows up for the supervisor. This position provides direction and guidance to other clerical support within the organization and reviews correspondence prepared for the supervisor by subordinate staff. As needed, this position uses initiative to obtain clarification of instructions or requirements from the originating office or other appropriate focal points, and checks for spelling, typographical errors, adherence to formats, and procedural requirements. Public Contract Work, Time and Attendance (T&A), Appointment Maintenance and Scheduling: This position receives, schedules, refers, and contacts staff, agency personnel, and individuals outside the agency, including members of other government agencies and the general public. This position screens calls for supervisors and staff members, determines if calls require supervisory attention, and supplies requested information when the question concerns information that this position is familiar with or can easily obtain (e.g., status of reports, suspense dates, or procedural requirements). Work Schedule: Monday - Friday 0800-1630 Compressed/Flexible: Telework: This position may be authorized for ad-hoc telework. Ad-hoc telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Secretary (OA)/PD503590 Relocation/Recruitment Incentives: Not Available Critical Skills Incentive (CSI): Not Available Permanent Change of Station (PCS): Not Available
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.