Summary
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as the office assistant performing various administrative and clerical duties in support of an organization normally found in a major command headquarters. Performs office automation support using multiple programs and software, such as databases, spreadsheets, and graphics, in support of administrative and clerical work.
Duties
Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents from information obtained from the staff, files, and other sources. Prepares and finalizes various recurring reports, determining and modifying format, content, and frequency requirements. Independently composes and prepares nontechnical correspondence such as requests for information concerning the organization's mission and programs; office procedures; and letters of acknowledgment, commendation, or notification. Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives. Screens incoming mail to identify what needs to be brought to the attention of the supervisor, referred to appropriate staff, rerouted to other organizations/offices, or handled personally. Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits. Based upon detailed knowledge of the organization and its programs and operations, determines appropriate action. When supervisor is not available, determines whether important business and high ranking calls and visitors should be referred to another staff member or delayed until supervisor is available, taking telephone messages or making later appointments as appropriate. Independently notes and follows-up on commitments made at meetings and conferences by staff members, and maintains supervisor's calendar, coordinates meeting arrangements, and/or schedules meetings and/or conferences. Schedules appointments and meetings, without prior approval, based on personal knowledge of workload and current issues, and coordinates with the supervisor as necessary. Performs other clerical and administrative work in support of the office/organization. Develops, establishes, updates, and maintains office procedures and records/files of various types to ensure effective and efficient operation of the office. Serves as liaison between the supervisor and subordinate units. Provides advice and guidance to staff in subordinate organizations on administrative, clerical, and procedural requirements and instructions, and responds to fluctuating workloads by shifting clerical staff in subordinate units. Uses multiple office automation software with varied functions to produce a wide range of documents that often require complex formats, such as graphics or tables within text, editing and reformatting electronic drafts, and updating or revising existing databases or spreadsheets.
Education
ARE YOU USING YOUR EDUCATION TO QUALIFY? If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
How you will be evaluated
Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. Your responses to the questionnaire may be compared to the documents you submit. The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job. Applicants who disqualify themselves will not be evaluated further. Your application will be analyzed by a Human Resources Specialist to determine if you meet the minimum qualification requirements. If qualified, your application will then be evaluated using the USA Hire Standard Assessment (also known as the USA Hire assessment battery). The USA Hire Standard Assessment is a secure, online, competency-based assessment process designed to measure critical general competencies required for successful performance in this position. USA Hire Assessment Process & Instructions Assessment Notification: If you are determined to meet minimum qualifications and are required to take the assessments, you will be notified immediately after submitting your application in USAJOBS. This notification will appear on your application submission confirmation screen and will be sent to the email address associated with your USAJOBS profile. Accessing the Assessment: The notification will contain a unique, single-use web link to access the USA Hire system. Do not share this link, as it is tied directly to your application. Assessment Window & Deadline: You will generally have 48 hours from the date and time you submit your application to complete the USA Hire assessments. Your specific deadline will be clearly stated in your notification email. Tracking Status: You can access your assessment completion status or retrieve your unique assessment link at any time while the assessment window is open by logging into USAJOBS, navigating to "Track this application," and selecting the link to return to the assessment system. Assessment Reuse: If you have previously completed the same USA Hire assessments for another position, your scores may be automatically reused. The system will notify you if you have valid scores on file. How to Prepare Applicants are highly encouraged to visit the USA Hire Applicant Resource Center prior to starting the assessments to review system requirements and access practice materials: USA Hire Applicant Resource Center (OPM) https://support-usahire.opm.gov/hc/en-us APPRAISALS/AWARDS: Hiring Managers use objective methods and consider previous performance appraisals and awards in the selection process. Current Federal Civilian employees should list any relevant performance related rating and/or awards in your resume.