Summary
This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA J6/C4 ENTERPRISE DIRECTORATE.
Duties
Provides advice and assistance to customers to minimize interruptions in customers’ ability to carry out critical business activities.
Reviews technical and design specifications to address customer requirements.
Provides technical support to customers who need assistance utilizing client level hardware and software.
Develops and manages customer performance requirements and customer support policies and procedures.
Serves on application implementation team to ensure that customer service requirements are addressed.
Education
There is no substitution of education for the qualifying experience at the GG-13 grade level.
How you will be evaluated
Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the applicant questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. COMPETENCIES: Technical Competence Customer Service Leadership You can preview the Questionnaire here:https://apply.usastaffing.gov/ViewQuestionnaire/13065534 Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ [email protected]