Summary
Deliver secure and high availability infrastructure solutions supporting VA's mission. Serve as an operational service provider of foundational compute, storage, physical database, and client management components. Implement and sustain technical, management, and operational security controls and supporting processes to protect mission critical networks, systems, and applications throughout the VA enterprise. Apply today!
Duties
Responsible for command-and-control of day shift operations supporting mission-critical VA services. Lead day/evening response (triage, bridge coordination, escalation, communications, restoration) to maintain continuous service delivery and reduce MTTR during off-hours when engineering and leadership coverage is limited. Execute and govern scheduled maintenance windows (implementation/backout discipline, verification, and documentation) under formal change-control processes to safely complete required sustainment without disrupting mission operations. Drive CRISP-aligned vulnerability and patch remediation during the day, including evidence capture and exception handling, to meet compliance requirements and reduce active risk to VA systems. Coordinate cross-domain responders (SOC/NOC/cyber/network/storage/application stakeholders) during off-hours events and maintenance activities, where operational risk and uncertainty are highest. NCWF Code: 641 - Systems Requirement Planner. Responsible for consulting with internal and external customers to evaluate and translate functional requirements and integrating security policies into technical solutions. NCWF Code: 451 - System Administrator. Responsible for setting up and maintaining a system or specific components of a system in adherence with organizational security policies and procedures. Includes hardware and software installation, configuration, and updates; user account management; backup and recovery management; and security control implementation. NCWF Code: 461 - Systems Security Analyst. Responsible for developing and analyzing the integration, testing, operations, and maintenance of systems security. Prepares, performs, and manages the security aspects of implementing and operating a system. Work Schedule: 8am-4:30pm CST or EST Compressed/Flexible: Compressed/flexible schedule available at the manager's discretion Telework: This position may be authorized for ADHOC telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory IT Specialist/PD20144A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Physical Requirements: The work is sedentary. Some work may require walking and standing in conjunction with travel to attendance at meetings and conferences away from the work site. Some employees may carry light items such as papers, books, or small parts, or drive a motor vehicle. The work does not require any special physical effort. Occasionally work may be done in computer rooms, off site offices, or buildings.
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. All required documents must be uploaded at the time you submit your application. The system supports only one submission. Applicants will not be able to edit their application or upload additional documents once it has been submitted. Applications that are incomplete-including those missing required documentation-will not be considered. Applicants are responsible for reviewing the Required Documents section and ensuring all mandatory materials are included prior to submission. Note: Applicants will not be contacted for missing information. It is the applicant's responsibility to provide all documentation necessary to determine qualification and eligibility. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.