Summary
This position, Information Technology (IT) Specialist is located in the Connectivity and Collaboration (CCS), Infrastructure Engineering (IE) Core Network Services (CNS), Office of Information and Technology (OIT) and serves as a Senior IT Specialist.
Duties
Duties include but not limited to: Provide advice and guidance, within the assigned specialty, of complex IT issues to the customer organizations. Plan and coordinate the design, development, testing, installation, and support of new and modified systems, including state-of-the-art security applications; hardware and software. Use of oral and written communication methods and techniques to accomplish continuing coordination with IT program managers and customers. Ability to manage stressful situations and deal with obstacles within the working environment, which includes peer relations and the demands of handling multiple tasks, and ability to be flexible, creative, showing initiative and being persistent as a team player. Creates and maintains documentation on IT systems and infrastructure to include configuration standards, as-built diagrams and historical and trending information. Works with information security policies, vulnerabilities of computer and data communications systems, and the basic tools and practices for protecting information systems. Plan, execute, operate and maintain IT systems and infrastructure. This is a Bargaining Unit Position. This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work role: NCWF Code: 441 Category - Network Operations Specialist. Plans, implements, and operates network services/systems, to include hardware and virtual environments. For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: https://niccs.us-cert.gov/workforce-development/cyber-career-pathways Work Schedule: Monday - Friday; 8:00am to 4:30pm. Compressed/Flexible: Available at managers discretion. Telework: Ad hoc/Situational as determined by Agency Policy. Virtual: This is not a virtual position. Position Description/PD#: Information Technology Specialist/PD10066A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Physical Requirements: The work is sedentary, but may involve periods of walking, bending, stooping, lifting, carrying, moving (up to 50 pounds) components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty. Working Conditions: The work area is adequately lighted, heated, and ventilated. The environment involves everyday risks that require normal safety precautions.
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. All required documents must be uploaded at the time you submit your application. The system supports only one submission. Applicants will not be able to edit their application or upload additional documents once it has been submitted. Applications that are incomplete-including those missing required documentation-will not be considered. Applicants are responsible for reviewing the Required Documents section and ensuring all mandatory materials are included prior to submission. Note: Applicants will not be contacted for missing information. It is the applicant's responsibility to provide all documentation necessary to determine qualification and eligibility.
Education
There is no educational substitution at this grade level.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.