Summary
This position is located in the Human Capital Services Center (HCSC), VA Human Resources and Administration (HR&A), Department of Veterans Affairs (VA). HCSC is a human capital organization with a departmentwide focus on VA talent development. HSCC functions in a coordinating and collaborative role to maximize all Department educational resources for its customers.
Duties
HCSC supports continuing and emerging VA customer requirements while delivering best-in-class human capital (HC) services and capabilities to VA's Administrations and Staff Offices, allowing them to focus on delivering worldclass benefits and services to Veterans and eligible beneficiaries. HCSC provides products and services, including learning management, employee accountability, internships and learning content to nearly 600,000 VA employees, contractors, volunteers and academic affiliates. Major Duties Include: Directs the activities involved with quality management and compliance protocols, including developing and implementing both long and shortrange plans; planning and managing human and monetary resources; developing program strategies, policy, and procedures; determining which projects to initiate, drop, or revise; and determining need and time to change emphasis in current programs. In addition, directs the activities of customer satisfaction research studies in conjunction with the lines of business. Conducts and provides quantitative and qualitative analyses and suggests other possible analytical methods to provide insight for senior level decision makers. Defines new program requirements and needs based upon consideration of such factors as the impact of social, economic, and other conditions/trends, as well as the potential or actual effect of final or proposed legislative action. Identifies actual or potential problem areas, trends, significant program accomplishments, merit and deficiency situations, areas of imbalance, or other factors. Based on analyses and evaluation of these factors, presents conclusions, and recommends appropriate changes to the objectives. The recommendations are used in ensuring efficiency, economy, and balance in them development and execution of the operating programs. Makes necessary adjustments to resource utilization to correct deficiencies. Assists in providing overall continuity in program operations to ensure commitments to and from project sponsors are met and project execution achieved. Implements controls to assure charges to projects reflect commitments to sponsor on cost, quality, and schedules. Conducts periodic program review and analysis briefings to compare progress with objectives and established milestones. Ensures that appropriate methods are used for securing and developing data through benchmarking processes, onsite surveys, and discussions with operating officials, legislative directives, policies, plans, reports, schedules, records, and similar sources. Ensures that reports generated by the staff are accurate, routinely generated, and made available to appropriate users within established due dates. Develops implementation plans for activation of associated projects, assuring logistical and cost benefit issues are fully addressed. Work Schedule: Monday - Friday, 8:00am - 4:30pm Compressed/Flexible: May be available at Manager's discretion. Telework: May be authorized in accordance with agency policy. Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption already in place. Virtual: This position may be authorized for Virtual Work. Virtual Work eligibility is for current VA employees that are already subject to the return to in person work mandate in their current position. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA owned or leased space. Position Description/PD#: PD38245A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. As a condition of employment for accepting this position, you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your one year probationary period or two year trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Analytical Thinking Communications and Media Customer Service Decisiveness Developing Others Flexibility Interpersonal Skills Problem Solving Resilience Strategic Thinking The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Narrative responses are not required at this time. If you are referred for consideration, you may be contacted for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. Area of Consideration: Eligible applicants will be reviewed and referred in the following order: CTAP eligibles During the application process, you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.