Summary
The incumbent of this position supervises a team of passport specialists within the Department of State, Bureau of Consular Affairs. Under the overall supervision of an Adjudication Manager, the incumbent supervises the acceptance and adjudication of passport applications and authorization of issuance to qualified American citizens and nationals as provided by the laws and regulations of the United States.
Duties
Plans, schedules, and prioritizes the work of subordinate staff and adjusts assignments as needed.
Initiates requests for personnel actions including the filling of vacancies and recommending employees for career promotions as appropriate.
Maintains liaison with Department officials regarding unusual citizenship or passport eligibility cases.
In conjunction with Customer Service Managers (CSMs), maintains liaison with acceptance agents.
Assists in the development and delivery of fraud training for agency/ center staff and works with the Fraud Program Manager (FPM) to provide additional fraud prevention training.
Education
Education requirements do not apply to this vacancy announcement.
How you will be evaluated
The evaluation process consists of the ApplyGov Competency Based Assessments and a crediting plan for which applicants will be assigned a score between 70 and 100. A resume review will be conducted for minimum qualification requirements, as described in the “Qualifications” section of this announcement, of the top qualified candidates based on combined total score. Resumes longer than two pages will be deemed ineligible and will not be considered further. Responses to questions that are not fully supported by your resume may result in a rating adjustment. You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics): Supervisory: Oral Communication, Interpersonal Skills, Problem Solving, Decision Making, Customer Service, Leadership, Planning & Evaluating, Influencing/Negotiating, Strategic Thinking, Human Capital Management.] Set aside at least 2 hours to take the external assessments; however, most applicants complete the assessments in less time. There are timed sections that must be completed within the allotted timeframe. Your score from the external assessment ( Supervisory) will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments. Top applicants may be referred to the hiring manager for further consideration. The assessment is used to measure the degree in which your background matches the competencies and KSAs required for this position. Your qualifications will be evaluated on the following competencies: Knowledge of formats and security features of vital records to enable the prompt verification of supporting documentation. Knowledge of policies and procedures that relate to the examination and adjudication of citizenship determination. Ability to synthesize information to make decisions. Ability to provide assistance and on-the-job training to passport specialists. Knowledge of the statutes, rules and regulations that govern the examination and adjudication of passport applications. Ability to identify inconsistencies in information/applications. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview. Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview. In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Overstating your qualifications and/or experience in your application may result in your removal from consideration. You may preview questions for this vacancy.