Summary
You can make a difference in the world with a career at the Department of State! We are hiring many Supervisory Passport Specialist (Adjudication Managers) across the Bureau of Consular Affairs in various offices. This position oversees adjudication supervisors and passport application review, ensuring compliance with U.S. laws and regulations. Serves as part of the Agency/Center leadership team to support effective operations.
Duties
Serve as an authority on resolution of highly complex citizenship cases and unique adjudication problems referred by subordinate supervisors.
Monitors the overall quality and quantity of the work of Section personnel. Devises and implements internal controls to assure the laws, regulations, policies and procedures are adhered to.
Responsible for managing and directing the entire passport adjudication function for the regional Passport Agency/Center of assignments.
Approves the submission of personnel action request for the filling of vacancies, reassignments and promotions, and request for changes in position classification.
Review adjudicative decisions by subordinates in disputes cases, using tact and discretion in developing solutions to balance the needs of passport applicants with those of the Department.
Education
Education requirements do not apply to this vacancy announcement.
How you will be evaluated
The evaluation process consists of the ApplyGov Competency Based Assessments and a crediting plan for which applicants will be assigned a score between 70 and 100. A resume review will be conducted for minimum qualification requirements, as described in the “Qualifications” section of this announcement, of the top qualified candidates based on combined total score. Resumes longer than two pages will be deemed ineligible and will not be considered further. Responses to questions that are not fully supported by your resume may result in a rating adjustment. You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics): Supervisory: Oral Communication, Interpersonal Skills, Problem Solving, Decision Making, Customer Service, Leadership, Planning & Evaluating, Influencing/Negotiating, Strategic Thinking, Human Capital Management.] Set aside at least 2 hours to take the external assessments; however, most applicants complete the assessments in less time. There are timed sections that must be completed within the allotted timeframe. Your score from the external assessment (Supervisory]) will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments. Top applicants may be referred to the hiring manager for further consideration. The assessment is used to measure the degree in which your background matches the competencies and KSAs required for this position. Your qualifications will be evaluated on the following competencies: Knowledge of the statues, rules and regulations that govern the examination and adjudication of passport applications. Skill in interacting effectively with others at all levels within the organization. Ability to maintain composure when dealing with aggressive/discourteous applicants. Ability to interact effectively with others. Skill in conducting in-depth interviews tactfully to gain information needed to make judgements about the validity of passport applications and supporting documentation. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview. Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview. In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Overstating your qualifications and/or experience in your application may result in your removal from consideration. You may preview questions for this vacancy.