Summary
Located in the Bureau of Human Resources, National Foreign Affairs Training Center, Diplomatic Tradecraft and Emerging Technology Directorate, Consular Training Division, Domestic Passport Training Branch PERT/NFATC/DTET/CON/DP. Serves as a Policy Instructor with responsibility for research, planning, design, development, and delivery of a broad range of training courses. Announcement has been updated to remove the following locations: Houston, TX; San Francisco, CA; and Chicago, IL.
Duties
Provides guidance and leadership in ensuring the effective career development of employees who manage, supervise, or perform work concerned with the adjudication of passport applications submitted by the general public.
Designs new or redesigns existing curriculum, and implements new and updates courses for training in passport adjudication, citizenship, nationality, anti-fraud, interviewing, and other topics to address unique CA/PPT training needs.
Serves as the principal point of contact for training related to adjudication, citizenship, and nationality laws and regulations, management skills, leadership skills, fraud detection, instructional design, and needs assessments.
Serves as liaison and plans and coordinates activities with passport agencies/centers, production centers, and headquarters units and representatives of other CA organizations on a wide range of training matters.
Education
Education requirements do not apply to this vacancy announcement.
How you will be evaluated
The evaluation process consists of the ApplyGov Competency Based Assessments for which applicants will be assigned a score between 70 and 100. A resume review will be conducted for minimum qualification requirements, as described in the “Qualifications” section of this announcement, of applicants found to be among the top qualified candidates based on assessment scores. Resumes longer than two pages will be deemed ineligible and will not be considered further. You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics): Non-Supervisory: Oral Communication, Writing, Interpersonal Skills, Problem Solving, Teamwork, Technology Orientation, Customer Service, Attention to Detail and Self-Management. Set aside at least 2 hours to take the external assessments; however, most applicants complete the assessments in less time. There are timed sections that must be completed within the allotted timeframe. Your score from the external assessment Non-supervisory will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments. Top applicants may be referred to the hiring manager for further consideration. Your qualifications will be evaluated on the following competencies: Knowledge of the statutes, rules, and regulations that govern the examination and adjudication of passport. Knowledge of Passport Laws, regulations, policies and procedures Ability to understand, interpret, and apply substantive law. Ability to analyze and improve operations methods, procedures and practices. Skill in interacting effectively with others at all levels with the organization. Skill in determining the appropriate action needed to resolve issues and problems. In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Overstating your qualifications and/or experience in your application materials may result in your removal from consideration. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview. Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview. You may preview questions for this vacancy.