Summary
This position is located in the Department of Health and Human Services, Office of Inspector General, Office of Management and Policy. This announcement is to fill one vacancy that may be located in any of the locations identified. The salary for this position will be adjusted based on the duty location. View the Office of Personnel Management (OPM) pay charts for more information. This announcement will close when 150 applications are received or on the closing date, whichever comes first.
Duties
The incumbent serves as the Operations Management Division Director and will be responsible for performing the following duties and responsibilities, which include but are not limited to: Lead and manage the Operations Management Division (OMD), overseeing technical engineers and IT support staff through subordinate supervisors across multiple branches. Provide oversight, management, and guidance for integrating and maintaining IT operational systems to deliver seamless IT services to OIG employees nationwide. Direct projects supporting infrastructure changes, new capabilities, and products for customers, including strategic planning, budgeting, and program execution. Develop and implement major IT policies and services in collaboration with senior executives, ensuring alignment with OIG mission and strategic goals. Ensure effective cybersecurity practices are established and maintained to protect OIG data, devices, and networks. Deliver high-quality IT products and services to OIG employees, including customer service and help desk operations for all mission and business systems. Lead planning, implementation, and maintenance of public and private cloud infrastructure and platform solutions to support OIG applications. Develop and track key performance indicators to ensure delivery of high-quality IT services and continuous improvement based on customer feedback and metrics. Provide management and technical strategy support to modernization projects, including feasibility studies, quality assurance, configuration management, and risk management. Build, motivate, and mentor a world-class operations and customer support team, promoting professional development and a collaborative, high-performing culture.
Education
Education is not qualifying for this position.
How you will be evaluated
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Your application may be further assessed by a Subject Matter Expert (SME) panel to verify your qualifications. If your qualifications are not substantiated by your submitted resume, you will be eliminated from further consideration. As part of the selection process, the Selecting Official may invite you to participate in a structured interview, check references, and/or request a writing sample or work exercise to further evaluate your qualifications for this position. To view the application form, visit: https://apply.usastaffing.gov/ViewQuestionnaire/13072081 Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar across HHS. HHS has a critical preparedness and response mission: HHS protects the American people from health threats, researches emerging diseases, and mobilizes public health programs with domestic and international partners. In support of this mission, HHS offers its employees the opportunity to volunteer to become Federal Civilian Detailees and contribute their unique skills through voluntary temporary assignments to humanitarian emergencies or Departmental priorities countering new and emerging health, safety, and security threats.