Summary
As a Program Analyst, you will be part of RESOLVE, Office of the Chair, U.S. Equal Employment Opportunity Commission (EEOC). If selected, you will be responsible for analyzing RESOLVE Program activities, supporting program improvement, assisting stakeholders, and coordinating mediation activities.
Duties
Analyzes and evaluates activities and services of RESOLVE, the EEOC’s internal alternative dispute resolution (ADR) program, to identify trends, problem areas, and opportunities to improve program effectiveness and efficiency.
Collects, maintains, and analyzes program data and information, including e-case data, surveys, and other internal and external sources, and prepares reports to support program assessment and management decision-making.
Supports the development and evaluation of program plans, procedures, methodologies, and performance measures, including reviewing survey results and participant feedback to assess program outcomes.
Coordinates RESOLVE mediation activities, including assisting with mediator case assignments, scheduling mediations, tracking activities, and responding to inquiries regarding mediators, locations, and scheduling.
Researches ADR practices, policies, regulations, legislation, and emerging technologies and assists in identifying potential improvements to RESOLVE Program operations, processes, and services.
Provides information and assistance to RESOLVE stakeholders, including complaint intake, explaining mediation procedures, and assisting participants with dispute resolution options.
Education
This position has a basic education requirement listed under the Qualifications section of this announcement. All Education must be accredited by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accredited institutions recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: https://ope.ed.gov/dapip/#/home. All education claimed by applicants will be verified accordingly. Special Instructions for Foreign Education: Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs to be acceptable for Federal employment. Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part of foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing if selected. Foreign Education: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
How you will be evaluated
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13078452 All qualified Non Competitive applicants and the best qualified Merit Promotion applicants will be referred to the hiring manager for consideration. Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position with a score of 85 or above based on the competencies listed above; and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ Equal Employment Opportunity The United States government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.