Summary
The United States Attorney's Office for the District of Columbia mission is to enforce the criminal laws of the United States and the District of Columbia, represent the interests of the United States in civil litigation, and respond to the public safety needs of the community by leading an effective, well-coordinated law enforcement effort that contributes to the overall goal of improving the quality of life in the District of Columbia.
Duties
This position is located in the Help Desk Section of the Information Technology Division, Front Office of the U.S. Attorney's Office for the District of Columbia. The incumbent serves as a trainee IT Specialist providing technical support across the main office, subordinate offices, and nearby court locations. The IT environment includes computers, networks, operating systems, web-based and Oracle applications, wireless technology, and case management systems. As the employee gains experience, supervisory guidance decreases and responsibilities increase toward the next grade level. If selected for this position, you will join a highly respected team responsible for providing IT customer support services to the U.S. Attorney's Office for the District of Columbia in Washington, D.C., with a primary focus on help desk operations and customer support. Typical work assignments will include: Assisting senior IT Specialists in delivering IT customer support services at the point of customer user/specialist interface. Assisting senior IT specialist in responding to user requests by providing solutions and resolving issues to user requests. Assisting IT specialists in installation and upgrade of commonly used hardware and software systems. Assisting IT specialists with troubleshooting, recovering, diagnosing, and resolving hardware/software problems in response to reported incidents by customer. Assisting IT specialists in providing training to customers on routine hardware, software, and internet applications. Responsibilities will increase and assignments will become more complex as your training and experience progress.
Education
If you are claiming education as any part of your qualifications for this position, you must submit an official transcript, unofficial transcript, or a list including courses, grades earned, completion dates, and quarter and semester hours earned. All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, see https://www.ed.gov/ Special Instructions for Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Failure to provide such documentation with your application will result in lost consideration. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.In addition, when reviewing applicant's transcripts, assumptions will not be made. Applicants MUST state which coursework is relevant.
How you will be evaluated
Promotion Potential (Career Ladder) Statement: This position is being filled at the (GS-05) level with promotion potential to the (GS-11). Promotion or assignment into this career ladder position does not guarantee future advancement. Advancement to the (GS-11) is not automatic and depends on the individual's ability to perform the higher-grade duties, the availability of a sufficient quantity of higher-grade work that would constitute a major duty, and management's decision to assign these higher-grade duties to the employee. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13067368 Your application will be evaluated and rated under DOJ's Category Rating and Selection Procedures and placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position; Highly Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors. Names of all candidates in the best qualified category will be sent to the hiring official for employment consideration (unless a sufficient number of qualified veterans are found - in which only those names will be initially certified). Candidates within the best qualified category who are eligible for veteran preference will receive selection priority over non-veteran preference eligibles.