Summary
See below for important information regarding this job.
Duties
Works with customers to identify needs, resolve order/support issues, and serve as their advocate and liaison.
Monitors backorder reports and resolve or assist in resolving actions that do not meet customer requirements.
Investigates, coordinates, and releases Sales Orders that impede automated system flow.
Apply DLA expedite policy and operating procedures to accelerate actions within the supply chain.
Coordinates research and tracking of Stock Transfer Orders to resolve backorders or expedite delinquent contracts using established policies.
Works with service representatives to identify alternate supply sources, respond to customer requests, and advise on Sales Order changes.
Collects, analyzes, and summarizes performance data for agency and customer goals; leads meetings to share ideas and gather feedback to improve operations.
Prepares briefings with background information, recommendations, data, charts, and graphs; writes detailed reports on assignment status and identified issues.
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
How you will be evaluated
The assessments for this job will measure the following Competencies: Attention to Detail Flexibility Integrity/Honesty Interpersonal Skills Learning Self-Management Stress Tolerance Teamwork Reading Comprehension Reasoning Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.