Summary
The Phoenix VA Health Care System (HCS) is recruiting for one (1) Education Technician in the Education service. The primary purpose of this position is to provide administrative, management, and logistical support to the department. The Education Technician is responsible for the coordination, and management of the educational programs offered to Phoenix VA HCS employees, and staff. This position is a crucial member of the Educational department.
Duties
The Education Technician is a crucial member of the Education department in the mission to ensure all staff comply with mandatory continuing education requirements. The major duties and responsibilities include but are not limited to: Maintains compliance with established accreditation guidelines, governing policies, and procedures always ensuring staff and faculty compliance with these policies. Provides and supports the establishment and/or control of the academic and personnel records for the training programs. Coordinates event flyers, education staff schedules and arranges classes and educational meetings including use of conference rooms scheduler. Identifies and recommends ways of eliminating, combining, simplifying, or improving procedures and processes. Develops new procedures in response to new or revised policies. Analyzes information obtained from surveys, and submits recommendations to manager, supervisor, senior specialist regarding evident priorities and quota allocations. Preparation of curricula, preparation for academic site visits, and preparation of surveys including verifications of program manuals, files, rosters, and sign-in sheets. Coordinates and conducts surveys of training needs on an annual basis. Provides detailed guidance concerning survey procedures, training sources, available training courses, and course prerequisites for completing survey responses. Assists with advising supervisors and employees of education training programs, events and the use New Provider Orientation invites and scheduling. Communicates with departmental management on status of assignments. Assists employees with technical issues that arise. Work Schedule: Monday to Friday: 7:30 am to 4:00 pm Position Description/PD#: Education Technician/PD10160O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
No education substitution for this position.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Customer Service Flexibility Integrity/Honesty Interpersonal Skills Reading Comprehension Reasoning Self-Management Teamwork Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.