Summary
About the Position: This position is with DoW Education Activity HQ. Office of the Chief of Staff Ombuds and Resolution Services Branch in Alexandria, VA.
Duties
Coordinate and oversee the consultation sessions/discussions structured to resolve and minimize complex conflicts.
Represent the Ombudsman in high level meetings and projects with appropriate organizations.
Assist in developing, evaluating, and improving enterprise conflict management, organizational effectiveness, and stakeholder engagement initiatives.
Conduct research and analysis of stakeholder issues; identify appropriate offices, officials, and resources; develop responses and recommendations.
Develop and deliver briefings, workshops, training, and outreach programs related to conflict prevention, communication, collaboration and dispute resolution.
Serve as a communications conduit between conflicting individuals with the aim of expediting informal dispute resolution.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.
How you will be evaluated
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website. Additional information about the program is on OPM's Career Transition Resources website.