Summary
This position is established as senior Management and Program Analyst and Business Relationship Manager (BRM) within the Department of Information Technology (DoIT). The employee serves as the primary interface between IT and business units, ensuring that IT services, resources, and investments are aligned with institutional priorities.
Duties
The IT Business and Relationship Manager: Serves as a senior advisor to the Director, DoIT, and primary point of integration across business needs, IT services, and operational functions, including budget, acquisition, governance, and administrative operations, to deliver value to stakeholders and support mission outcomes. The position combines stakeholder engagement, program analysis, financial stewardship, and operational oversight, ensuring effective service delivery, resource utilization, and continuous improvement across the IT portfolio. Serves as the primary liaison between the Department of Information Technology (DoIT) and Academy business units to align IT services, resources, and investments with institutional priorities; leads stakeholder engagement to capture business requirements, manage competing priorities, resolve service issues, and evaluate value realization (ROI). Leads the full lifecycle of DoIT budget formulation, execution, and financial monitoring; performs complex financial analysis, develops multi-year IT spend plans and forecasting models, and advises senior leadership on funding strategies, reprogramming, and compliance with federal appropriations law. Manages the IT acquisition lifecycle from strategy through execution; advises leadership on contracting strategies and procurement risks, serves as a Contracting Officer's Representative (COR) or technical advisor, and evaluates contractor performance against cost, schedule, and service level agreements. Establishes and oversees administrative controls, asset management workflows, and governance frameworks across DoIT; develops Standard Operating Procedures (SOPs) and leads preparations for OMB Circular A-123 internal control reviews and external audits to ensure institutional compliance and transparency. Conducts complex qualitative and quantitative analyses of IT programs, service delivery metrics, and resource utilization; serves as a senior advisor to the Director of DoIT by developing actionable recommendations, executive briefings, and long-range IT resource strategies to support institutional decision-making. The ideal candidate for this position is a strategic, results-driven IT leader who thrives as the primary bridge between Information Technology operations and executive business units. You bring a proven track record of aligning IT services, resources, and enterprise investments with overarching institutional goals. As a senior advisor to leadership, you excel at building trusted relationships across diverse stakeholder groups, translating complex business needs into actionable technology and operational plans, and driving continuous service improvement.
Requirements
CONDITIONS OF EMPLOYMENT: As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance the organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. SELECTIVE SERVICE: Males born after 12/31/1959 must be registered for the Selective Service. GOVERNMENT TRAVEL CARD: This position involves travel. A government contractor-issued travel card will be issued and must be retained for official business only. BACKGROUND INVESTIGATION: A background security investigation is required for all selected individuals. Appointment will be subject to the applicant's successful completion of the security investigation and favorable adjudication. Failure to meet these requirements will be grounds for termination. PROBATIONARY PERIOD: You must complete a one-year probationary period (unless already completed). TIME-IN-GRADE: Federal applicants must have served 52 weeks at the next lower grade in the competitive or excepted service in the executive branch to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F. See Other information for additional instructions.
How you will be evaluated
DESCRIBING YOUR EXPERIENCE: Please be clear and specific when describing your experience, as HR evaluates applications strictly on the facts provided and will not make assumptions. To receive full credit, your narrative responses must be written in paragraph format and explicitly match your resume. Begin each response by listing the exact position title, organization, employment dates (MM/YYYY–MM/YYYY), full- or part-time status, average weekly hours, and federal series/grade (if applicable). Within the body of the paragraph, clearly describe your specific duties, actions taken, tools used, and measurable outcomes. HR will cross-check these details against your resume; if your resume does not fully support every claim and timeframe, the experience will not be considered for credit, which may result in an ineligible determination." Eligible Federal employees also seeking consideration for noncompetitive reassignment for this position, must indicate interest in the assessment. Noncompetitive federal candidates must have competitive status on a SF-50, meet minimum qualifications, have served at the same grade or higher, and held or exceeded the promotion potential of this position. All applicants: Your application will be reviewed in two phases determine how you move forward in the hiring process. Phase I: Your resume will be reviewed to determine your technical qualifications for this position based on the required specialized experience. ONLY two (2) pages of your resume will be reviewed. Additional information beyond your resume (e.g., cover letter, links embedded in your resume) will not be reviewed. Applicants passing “Phase I” will move on to the “Phase II” of the assessment process where your application will be reviewed and rated based on the KSAs/Competencies listed in the vacancy announcement by a Subject Matter Expert (SME). You may preview questions for this vacancy.