Summary
You will serve as a WORK AND FAMILY LIFE SPECIALIST in the FLEET AND FAMILY READINESS DEPARTMENT of US NAVAL SUPPORT ACTIVITY STIRLING . The location for this position is Rockingham, Australia. ***See Additional Information section below for details***
Duties
You will provide individual and group Work and Family Life (WFL) education, training, information, and referrals to the military community.
You will assess customer needs related to a wide range of personal and family readiness topics, develop tailored plans, and provide a warm handover to appropriate resources.
You will monitor program usage, track data in the approved CNIC database, and ensure quality customer service.
You will collaborate with command leadership, prevention personnel, and other stakeholders to develop training plans based on community needs assessments and execute effective educational services.
You will maintain administrative records, manage data, and ensure compliance with all DoW, Navy, and CNIC policies and directives.
You will compile and evaluate program data from diverse sources to develop comprehensive reports on program effectiveness, using authorized survey processes and measurement tools to identify community trends and needs.
You will develop and review standard operating procedures (SOPs), participate in strategic planning, and identify resources required for service delivery.
Education
In lieu of specialized experience, you may qualify with the following education or combination of both education and experience: Completion of Ph.D. or equivalent doctoral degree (Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.) ~OR~ 3 full years of progressively higher level graduate education leading to such a degree (Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.) ~OR~ LL.M., if related (Such education must demonstrate the knowledge, skills, and abilities necessary to do the work.) ~OR~ A combination of experience and graduate education as described above that equates to one year of experience A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information. Additional Information Cont. Additional vacancies may be filled by this announcement. Pay retention may be granted when certain conditions are met. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized. ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category (score 85) or higher. ICTAP candidates must provide copies of all of the following documentation at the time of application: 1) agency notice; 2) most recent performance appraisal; and 3) most recent SF-50 or notification of personnel action that includes position, grade level, and duty location. Applicants who do not provide this documentation will not receive consideration as an ICTAP candidate. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation.
How you will be evaluated
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork CUSTOMER SERVICE COMPUTER LITERACY ADMINISTRATION AND MANAGEMENT ACCOUNTABILITY FAMILY SUPPORT SERVICES TRAINING PROGRAM ADMINISTRATION This recruitment will utilize the following technical assessment tools: USA Hire and Structured Interview. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.