Summary
The VA Northeast Ohio Healthcare System is recruiting for a Supervisory Training Specialist. The Supervisory Training Specialist will function within the Employee/Patient Experience Service. This position manages the overall operation of the Workforce Development Section, following VHA Handbook 5015/1 Employee Learning and Professional Development, developing and/or revising Standard Operating Procedures (SOPs) to ensure efficiency and effectiveness of training operations.
Duties
The VA Northeast Ohio Healthcare System is recruiting for a Supervisory Training Instructor. The Supervisory Training Instructor will function in Employee/Patient Care Service. The Supervisory Training Instructor duties include, but are not limited to: Assists the Service Chief in the development of short-and long-range plans, goals and objectives. Directs, controls, and coordinates two major unit activities in line with the expectations of the Chief, Employee/Patient Experience Service. Manages the overall operation of the Workforce Development Section, following VHA Handbook 5015/1 Employee Learning and Professional Development, developing and/or revising Standard Operating Procedures (SOPs) to ensure efficiency and effectiveness of training operations. Reviews all correspondence on its way to the Chief, Employee/Patient Experience Service for signature. Advises HR section supervisors in the completion of fulfilling human resources management responsibilities in the areas of New Supervisor Orientation (NSO) and New Employee Orientation (NEO), to include...implementation of a comprehensive education program that supports the development and achievement supervisors and new employees that support the Medical Center's mission, vision and values. Supports and facilitates as applicable VISN 10 New Supervisor Orientation (NSO) in-person or virtual programs, Co-Manages VISN-10 Leadership Development Institute (LDI), follow VHA and VISN guidance to conduct local in-person or support VISN virtual facility level leadership training. Plans, establishes, publicizes, and administers a program for new supervisors, utilizing Medical Center facilities and employees from Human Resource Management Service (HRMS) and other services as faculty. Develops and or revises station-wide education policies and procedures, based on VA/VHA/VISN directives, and management recommendations. Prepares final policy and procedure drafts for the Service Chief, or medical center executive leadership. Ensures the establishment and maintenance of professional relationships with tenant organizations, other VA entities, and other external Federal, state, and local organizations as necessary to fulfill the mission of Employee/Patient Experience Service. Provides advisory assistance to medical center leadership, service chiefs, managers, supervisors, and employees regarding education and procedures in line with the expectations of the Chief, Employee/Patient Experience Service. Reviews all educational program materials and project materials produced by education staff to assure adherence to Medical Center mission, vision and values as well as principles of adult learning. Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: This position may be authorized for telework, as determined by agency policy. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Training Instructor/PD20808-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
Education cannot be used to qualify for this GS-13 position.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Leadership Learning Education and Training Decision Making Oral Communication Interpersonal Skills Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.