Summary
See below for important information regarding this job.
Duties
Responsible for planning, organizing, coordinating, directing, and integrating the work of subordinate staff.
Manages and directs subordinate technical, quality assurance, and administrative personnel.
Develops, presents, and promulgates recommendations for changes in/enhancements to branch programs to improve customer service and satisfaction.
Manages studies and special projects regarding and affecting Supplier Operations plans, goals and initiatives.
Monitors the collection, consolidation, and analysis of metrics and data used to inform operating officials regarding the viability, effectiveness, and efficiency of Team programs.
Identifies and implements initiatives to eliminate or reduce inefficient and/or ineffective work practices and provides technical guidance to subordinates to improve efficiency and productivity.
Reviews decisions made by subordinates and/or team leads, assuring application of all personnel management programs.
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
How you will be evaluated
The OPM assessments for this job will measure the following Competencies: Accountability Conflict Management Customer Service Developing Others Flexibility Influencing/Negotiating Interpersonal Skills Problem Solving Resilience Strategic Thinking Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.