Summary
Serves as a Support Manager (SM) in a level 10 terminal and is responsible for planning and directing multiple support activities for the facility, such as training, quality assurance, traffic management analysis and support, airspace and procedures, plans and programs, and other facility program areas.
Duties
Directs a highly technical workforce that provides either air traffic control services and/or tactical and strategic support. The work impacts the effectiveness and efficiency of the day-to day operations of the facility. Work typically impacts the safe, orderly, and expeditious movement of aircraft as well as the efficient operation of segments of the aviation industry. Provides training, coaching and guidance to subordinates and facilitates team building throughout area(s) of responsibility. Integrates support resources with operational needs to maintain effective air traffic control service, and may work other than administrative shifts to meet this requirement. Using measures of organizational performance, continuously reviews work processes to assure that results meet the agency's mission and the customer's needs, adds value to facility services, and are efficiently achieved. Assigns and reviews work. Plans work and sets priorities and schedules. Approves leave; prepares schedules for completion of work; assigns work to subordinates based on priorities; evaluates work performance of subordinates ensuring equity of performance standards and ratings; gives advice on work and on administrative matters; Identifies and arranges for developmental and other training needs of subordinates. Makes decisions on work problems presented by subordinates; hears and resolves group grievances and serious employee complaints; effects disciplinary actions; recommends/approves selections and transfers; recommends/approves awards. Deals with labor representatives concerning workforce issues. Adjusts staffing levels and work procedures to accommodate resource decisions made at higher levels. Provides input to and contributes to the accomplishment of facility goals and objectives. Serves as a member of the management team to improve organizational performance and to meet strategic goals. Communicates and reinforces diversity and EEO policies and programs in all areas of responsibility, including selections, training, and transfers. Participates in the labor-management partnership process and fosters a work environment where all employees are treated in a fair and equitable manner. Meets and has frequent contacts with both internal and external customers including subordinates, other peer management representatives, union representatives, administrative support staff within the facility, higher ranking managers and supervisors, members of the general public, and representatives of the aviation industry. The Support Manager reports to the Air Traffic Manager. Performance is evaluated upon the effectiveness with which assigned program objectives are achieved.
Requirements
We are not accepting applications from noncitizens.
Education
This position has a positive education requirement: Applicants must submit a copy of their college or university transcripts(s) and certificates by the closing date of announcement to verify qualifications. If selected, an official transcript will be required prior to appointment. You may upload these documents with your application in USAJOBS or fax it to fax number provided in the announcement (please include announcement number on each page). Failure to do so will result in loss of consideration. Schools must be accredited by an accrediting institution recognized by the U.S. Department of Education. Accreditation may be verified at the following website: www.ed.gov/accreditation. Foreign education must be evaluated by a private professional organization specializing in interpretation of foreign education credentials or an accredited U.S. educational institution in terms of equivalence to a degree acquired at an American college or university. A copy of the evaluation results must be included, otherwise your foreign education will not be considered.
How you will be evaluated
IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.