Summary
This position is a Program Support Assistant (PSA) under Patient Care Services (PCS), in direct support of the Associate Chief Nurse for JC Inpatient service line as well as providing cross coverage to any service under the office of the Associate Director for Patient Care Services (ADPCS), a member of the Executive Management Team, to provide support to all programs and services as needed.
Duties
Major Duties and Responsibilities Administrative support includes managing recruitment, employee actions, leave, and scheduling meetings. Serves as a subject matter expert in AcuStaf scheduling and Temp Trak refrigeration systems. Maintains calendars, develops virtual work sites, and prepares correspondence and reports. Conducts inventory, supports residency programs, and manages equipment records. Data management involves extracting, analyzing, and presenting data on staffing, patient care, and compliance metrics. Develops performance monitoring tools and trend analyses to inform leadership decisions. Employee and labor relations tasks include scheduling meetings, preparing documentation, and managing employee appraisals. Enters personnel actions, tracks progress, and ensures timely completion of employee-related processes. Reviewing staffing documents and handling recruitment processes for new and replacement positions. Managing employee actions and communications, as well as reviewing relevant policies. Overseeing time and leave management for the service chief's unit and supporting timekeeping staff across assigned units. Providing guidance on leave policies, monitoring leave usage trends, and generating reports for manning documentation. Adding new staff to systems, updating notifications, and ensuring proper training. Maintaining the service chief's calendar and scheduling virtual meetings. Developing virtual work sites for documentation sharing and communication. Preparing responses to suspense actions, congressional reports, and miscellaneous reports. Creating templates for correspondence with facility, VISN, and federal agencies. Conducting annual equipment inventory, reporting located items, and handling equipment requests and surveys. Providing administrative support for residency and educational programs, including scheduling, tracking, accreditation paperwork, recruitment, and budgeting. Assists the service chief with employee actions and relations, including scheduling meetings, gathering evidence files, and preparing packages for Employee Relations. Prepares responses to union (AFGE) requests for information, grievances, and other materials to facilitate smooth relations between union and management. Facilitates employee change in working conditions memorandums, obtains signatures, and ensures completion of packages for submission. Develops an annual list of employees requiring performance appraisals, conducts quality reviews to ensure accuracy and completeness, and forwards appraisals for final review. Works with managers to correct appraisals and ensures timely initiation and completion of progress reviews. Serves as the central point for collection and review of Title 38 proficiency reports, ensuring accuracy and completeness before submission. Responsible for entering personnel actions (resignations, transfers, reassignments, details, terminations, promotions, etc.) in the Manager Self Service portal, uploading supporting documentation, and tracking progress. Communicates status updates to the service chief and performs other related duties as assigned. Additional duties as needed. Work Schedule: Monday-Friday. 8:00am-4:30pm Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD657-096170 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.