Summary
This position is located in the Geriatrics and Extended Care (GEC) Department, reporting to the Associate Chief of Staff for GEC at the VA Greater Los Angeles Healthcare System (VAGLAHCS). The incumbent serves as the Administrative Support Assistant in the VACO Facility based care, Patient care Services and State Home Per Diem Programs. This program works with California state veteran home staff, national state home per diem program, and VA partners.
Duties
Duties include but are not limited to: Manages critical administrative and clerical duties and coordinate administrative policies to assist customers with understanding and following State Home Per Diem Program processes, regulations, and understanding service policies. Establishes and continually reviews, updates, and develops administrative procedures that affect the orderly and efficient flow of work with the State Veterans Home, the Medical Center, and Veteran Patients and their family members to provide effective and efficient services. Searches external databases and requests eligibility information from VBA (VIS and VistA), Health Eligibility Center (HEC) and from Veterans in order to determine program eligibility. Interprets returned Veteran disability ratings for program status and participant member eligibility and creates file data containing pertinent information on the veteran, administrative eligibility, and the incumbent determines if there is sufficient evidence to approve administrative eligibility for a wide variety of covered medical conditions for State Home Per Diem Program. Manages their own day-to-day operations and is responsible for the input and maintenance of SHPD, SVH and SharePoint records. Has a complete understanding of the SHPD program coverage codes currently in use, their meaning and purpose, to ensure all program records are properly set to prevent improper payments. Determines when a new application submission needs to be initiated, will conducts daily review of veterans who are eligible to ensure whether Per diem payments are still to be paid. Prepares well-defined application notes when actions are affected, available resources are insufficient to answer the caller's inquiry, and/or additional research is required to resolve assignments. Ensures the effectiveness or usefulness of system processes through data tracking and scrutiny. Performs studies of State Veteran Home information and data to generate a variety of reports for the overall Geriatrics and Extended Care management of State Home Per Diem programs. Determines if there is sufficient evidence to verify program eligibility among the different program and can advise which programs would best fit the patients' needs based on experience and judgement, requesting additional information when necessary to further resolution for customers. Receives and initiates telephone communications and emails with STATE VETERANS HOME (SVH) POC and VA clinical provider. Provides technical and professional expertise in interpreting and applying administrative eligibility and enrollment laws, regulations and procedures related to matters involving the State Home Per Diem Program and the State Veteran Home's at large for the service. Makes formal determinations and issues formal decisions on applicant's eligibility for State Home Per Diem Program benefits and makes appropriate entries in application processing databases to record eligibility and clinical status. Work Schedule: Monday-Friday, 8:00AM-4:30PM Compressed/Flexible: At Management's Discretion Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD149870 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.