Summary
The position serves as the Program Support Assistant for Amarillo Behavioral Health Service and serves under the direct supervision of the Administrative Officer. In this capacity, he/she provides a wide range of administrative management duties.
Duties
The position must independently plan and carry out assignments vital to Behavioral Health Service operations and management of personnel. The incumbent will receive assignments and instructions and is expected to complete work which will be assessed by leadership. The PSA plays a vital role in supporting the Chief and operations of Behavioral Health Service. Behavioral Health Administrative Support: Time, Attendance, and Invoice Verification and Tracking Acts as Behavioral Health Service Timekeeper, which includes maintaining all timecards for Behavioral Health on a daily basis. This requires specialized knowledge of timekeeping rules and regulations regarding timekeeping for all full-time employees. Keeping correct records for management of all employees' payroll information. Incumbent is responsible for Completes all audits necessary from Fiscal Service. He/she will abide by the timekeeping rules and regulations set forth by the VA Healthcare System Payroll Office, DFAS, FSC and reports discrepancies to the supervisor. The Incumbent serves as the focal point for orientation of newly assigned employees, to include coordinating clinic schedules, scheduling training, clinic policies, issuing keys, establishing schedules and timecards. Provides continual support, maintaining service record cards, process requests for personal actions and those related to time and attendance, training, leave, etc. as necessary for the office and personnel operations and as required by AMAVHCS. Ensures personnel and physical data are entered accurately in the applicable VA system. Maintains current record of leave scheduled for professional staff and coordinates with scheduling staff to ensure patients are not affected. The incumbent will apply policies and procedures to assist physicians, nursing staff, and other personnel in understanding and using the systems. Behavioral Health Administration Support: Agendas and Minute Taking Coordinates meetings by ensuring invitations are distributed to those required participants, prepares and publishes agendas and serves as the recorder by taking minutes. Must be fully cognizant of VA procedures for preparation and clearance of correspondence and action documents and advise others within the clinic for such procedures to ensure accuracy and compliance with VA policies and regulations. Coordinate meetings, training, schedules special for clinical personnel. Administrative duties include the upkeep of service line agreements, and service policies, preparation of clinic activations, modifications, deactivations, and routing of clinic cancellation forms. Ensure updates to emergency cascade rosters and the emergency and safety plan. Work Schedule: Monday to Friday 7:30am to 4:00pm Telework: This position may be authorized for AD-HOC telework. Telework eligibility will be discussed during the interview process. AD-HOC (Employees who telework on an occasional, episodic, or short-term basis, and have completed required telework training and telework agreement.) (Portion of day acceptable) Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant-Behavioral Health Service/PD014050 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.