Summary
This position is located in Boston, MA, Norfolk VA, Oakland, CA and/or the Seattle, WA field offices. As a Management and Program Analyst (Operations Manager) you will plan, oversee, and coordinate numerous operational and administrative functions that increase the efficiency and effectiveness of the assigned field office and the entire agency.
Duties
As a Management and Program Analyst (Operations Manager), PT, 0343, 3, your typical work assignments may include the following: Analyzes policies and procedures in order to increase efficiency and implements resulting improvements. This includes identifying data sources and analyzing and presenting data in a variety of formats to diverse audiences at all levels of the organization. Assesses and develops policies and procedures regarding resource utilization, organization, mission and functions, work measurement, workload analysis, and productivity measurement; Collaborates with key leaders and managers to examine programs and operations and develop strategic objectives and business plans that focus on improving program performance and achieving outcomes; Lead Field Operations task teams in support of the national responsibility (such as budget, property, time and attendance management, training, and security); Serves as project manager to execute a variety of ongoing and special projects that may affect any office function and may cross organizational lines; Oversees staff assigned to provide a wide variety of GAO-wide business processes and administrative and support services and processes that enable the field office to function optimally by assigning work and establish priorities; Serves as the Security Officer for a field office's physical and information security programs and processes.
Requirements
You must meet all qualification requirements before the announcement closes.
How you will be evaluated
If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions. Please make sure that your responses to the vacancy questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Data Management, Leading Others, Oral Communication, Product Evaluation, and Technical Competence