Summary
This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in thethe DISA FE/Endpoint Svcs/Customer Spt Directorate.
Duties
Provides technical support to customers who need assistance utilizing client level hardware and software inn accordance with established or approved organizational process components.
Applies expert knowledge and skill in troubleshooting procedures in the resolution of the most complex customer problems.
Briefing mid-level management and IT staff on the status of information technology systems, project, or daily operation, including the communication of technical information to a non-technical audience.
Develops, interprets, plans, and applies policy, process, procedure and strategy in the delivery of multi-disciplined IT services to achieve integration/interoperability for assigned systems.
Develops, updates and maintains a comprehensive database of technical and corresponding resolutions. Provides group and individual training to other customer support specialists on technical issues and new customer support technologies.
Education
There is no substitution of education for the qualifying experience at the GG-13 grade level. Please Note: This position is in the Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It is being recruited under 10 U.S.C. 1599f into the Cyber Excepted Service (CES) personnel system. If you are a current Federal Career/Career-Conditional employee, you will be placed on an Excepted appointment. This appointment does not confer eligibility to be non-competitively converted to an appointment in the competitive service. Salary will be determined based on the duty location after selection. The salary listed reflects the 2026 General Schedule Base scale. Salary will be adjusted to meet the locality pay of the duty location upon selection. A complete list of salary tables can be found at: https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/2026/general-schedule.
How you will be evaluated
Once the application process is complete, a review of your resume and supporting documentation will be made and compared against your responses to the applicant questionnaire to determine if you are qualified for this job. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. Competencies: Ability To Do The Work Of The Position Without More Than Normal Supervision Information Technology Policy and Planning Program/Project Management Customer Service Analysis Information Systems/Network Security You can preview the Questionnaire here:https://apply.usastaffing.gov/ViewQuestionnaire/13077055 Criminal History Inquiries- If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ [email protected]