Summary
See below for important information regarding this job.
Duties
Serves as the primary customer liaison for DLA and non-DLA managed items, ensuring timely order processingand access to product, account, and order information.
Monitors backorder reports and resolves or assists in resolving issues that do not meet customer requirements.
Investigates, coordinates, and releases Sales Orders that impede automated processing.
Applies DLA expedite policies and procedures to accelerate actions within supply chains.
Researches and tracks Stock Transfer Orders and replenishment actions to resolve backorders or expedite delinquent contracts impacting unfilled orders.
Coordinates with service representatives to identify alternate sources of supply, address customer requests, and advise on sales order changes.
Collects, analyzes, and summarizes performance data related to agency and customer program goals.
Leads forums and meetings to communicate improvements and gather feedback to enhance business and customer support operations.
Education
Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
How you will be evaluated
The assessments for this job will measure the following Competencies: Attention to Detail Flexibility Integrity/Honesty Interpersonal Skills Learning Self-Management Teamwork Reading Comprehension Reasoning Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.