Summary
The primary purpose of this position is to provide support to health care management officials by analyzing, evaluating, advising on and/or coordinating health care delivery systems and operations. The position renders advice on operational policies and assures these policies are coordinated with, and in support of, field operations. This position supports HSA 1.3 (formally legacy VISN 5).
Duties
Major Duties: Program Management/Administration: The incumbent's knowledge and background in clinical, administrative, and professional matters must be broad-based and may impact other areas both locally and network-wide. Coordinates the administrative functions of the Clinical Service Line (CSL) with all other patient care services. Acts as an agent of the CSL in the investigation and resolution of problems between and within services, as they relate to the CSL. Serves as a representative of the CSL on local and network committees and task forces. Conducts projects that impact the overall function of the CSL and assures that administrative and clinical programs and policies are integrated. Develops and implements long- and short-term policies, plans, and standards of care, ensuring the integration of internal administrative and clinical policies, regulatory and accreditation requirements, and the effect of the policies on care in the community and other external entities. Coordinates the integration of computerized systems as they relate to the VISN as a whole. Develops and/or maintains proficiency and supports administrative activities with various computer applications including spreadsheets, databases, word processing, graphic generation and desktop publishing programs. Is responsible for leading the development on personnel management policies for the CSL, and for developing, evaluating, and adjusting organizational structures and management systems to accomplish the aims of the CSL. Program Analysis: Is responsible for the analysis of data and the use of quality improvement techniques in the management of CSL teams. The analytical assessment results in recommendation/decisions for changes in and initiation of new/revised initiatives for the CSL. Recommendations are normally accepted and implemented by CSL leadership based on the confidence in and delegation of authority to the incumbent. Develops short- and long-term goals for the CSL. Develops proposals, as well as evaluating outcomes, for cooperative programs with other services lines and institutions, developing and coordinating new initiatives for the CSL. Collects and analyzes data for the purpose of business planning, budget preparations, and management cost studies; and performs cost studies of CSL programs, analyzing information to determine costs of delivering services in established and/or proposed programs. Implements changes based on the understanding and knowledge of the direction of the program as communicated by CSL leadership. Serves as an expert on quantitative methods, and provides expert guidance, consultation, and leadership in developing analyses and evaluations of the CSL programs. Responds to management's need for improved databases, statistical analysis and more efficient reporting methods by determining ways to apply computer capabilities to appropriate work records and administrative operations. Monitors data through the use of statistical tracking systems. Integrates varied databases to bring sophisticated data together into one comprehensive report. Program Consultation/Liaison: Serves as the point of contact for the CSL leads for union issues and EEO complaints. Serves as the point of contact for employee satisfaction to ensure staff have the opportunity to participate in workplace satisfaction/improvement programs and surveys. Provides training and orientation on policies, procedures and performance measures. Serves as liaison to inter-service related issues with other clinical support services as appropriate. Promotes good relations with Veterans, Medical Center staff, stakeholders, unions, congressional delegations, and Veterans groups. Serves as liaison to Public Affairs Officer. Meets the needs of customers while supporting VA missions. Consistently communicates and treats customers (Veterans, their representatives, visitors, volunteers and all VA staff) in a courteous, tactful and respectful manner. Provides the customer with consistent information according to established policies and procedures. Handles conflict and problems in dealing with the customer constructively and appropriately. Assists in answering patient inquiries and in resolving complaints as they relate to the CSL and to the clinical services. Work Schedule: 8 am to 4:30 pm Monday - Friday Telework: Ad-Hoc only. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Health Systems Specialist-Network (Primary Care ICC) Temporary Detail NTE 1 year/PD99966S Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Attention to Detail Customer Service Decision Making Flexibility Human Capital Management Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Organizational Awareness Reasoning Self-Management Strategic Thinking Stress Tolerance Teamwork Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.