Summary
See below for important information regarding this job.
Duties
Work as a senior team member within a Customer Relationship Management (CRM) Cell or Segment Support team.
Serve as the primary customer-facing point of contact for the entire Order Fulfillment process.
Act as a customer advocate and liaison between DLA, supported military services, and other federal agencies to identify needs, resolve issues, and ensure satisfaction.
Monitor the performance of vendors to ensure timely delivery of materials, collaborating with vendors and acquisition personnel to resolve complex logistical or quality issues.
Work across DLA directorates and with external partners to resolve the status of critical items, expedite emergency orders, and troubleshoot complex issues related to billing, delivery, and returns.
Actively participate in customer outreach initiatives to assess satisfaction, gather new requirements, and inform customers of new DLA capabilities and ordering procedures.
Education
Substitution of education may not be used in lieu of specialized experience for the GS-12 grade level. Are you using your education to qualify for the GS-11 grade level? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: Unofficial transcripts are acceptable at time of application. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.
How you will be evaluated
The assessments for this job will measure the following Competencies: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Reasoning Self-Management Stress Tolerance Teamwork Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating.