Social Security Administration

The Social Security Administration (SSA) is the independent agency that runs the retirement, survivors and disability insurance programs and Supplemental Security Income, paying benefits to tens of millions of people every month. It is headquartered in Woodlawn, Maryland, and serves the public through field offices across the country, national teleservice centers and processing centers, backed by one of the government’s largest IT organizations.

Recent listings have included field office claims specialists, including a bilingual Spanish-English position, contact representatives in customer service, a social insurance specialist, IT specialists hired under direct hire authority as an enterprise data architect, an infrastructure engineer and a quality assurance tester, a Pega developer, IT cybersecurity specialists, a product manager, an executive director for disability compliance and a head of phone operations.

Applying tip: “DHA” in an SSA title means direct hire authority, under which all qualified applicants are referred without category rating or veterans’ preference, and “ICTAP” marks a job where displaced federal employees in the commuting area get selection priority. Claims and contact representative jobs are the agency’s main entry route; our entry-level guide explains how those announcements are scored, and the IT and cybersecurity guide covers the technical roles.