Summary
The Voluntary Services Officer is responsible for supervising and managing the coordination of the day-to-day activities of the Center for Development & Civic Engagement/Voluntary Service and assisting with various support activities for the Public Affairs and Community Outreach Programs throughout the VA Maryland Health Care System.
Duties
Duties to include but not limited to: Plans and performs evaluations for all subordinate staff, making changes in activities and program emphasis as found indicated by the evaluation. Provides guidance and supervision to the Voluntary Service Specialists at three medical centers. Provides additional hands on volunteer and donation management support at the Baltimore VA Medical Center. Supervises and manages the recruitment, screening, selection, assignment, and if necessary, dismissal of volunteers. Responsible for managing, coordinating, evaluating, and reporting on the effectiveness on the health care system's Center for Development & Civic Engagement Program. Responsible for managing, supervising, and supporting the following specialized programs for the health care system: Escort Program at the Baltimore VAMC; Compassionate Contact Corps; Fisher House Program at the Perry Point VAMC; The Shadowing and Observation Experiences by Students Program (mandated by the Johnny Isakson and David p. Roe. M.D. Health Care and Benefits Act of 2020); The Volunteer Transportation Network (VTN) at the Baltimore, Loch Raven and Perry Point VAMC's and the Glen Burnie VA Outpatient Clinic The new State Veterans Home at the Perry point VA Medical Center. Responsible for developing, managing, and coordinating a CDCE program that meets the needs of the health care system and involves utilization of community resources. Coordinates the agenda, VAMHCS management participation, and leadership presentations for the quarterly VA Voluntary Service (VAVS) Committee meetings. Ensures compliance with all applicable Joint Commission standards for VHA volunteers, to include maintaining the official volunteer personnel files. mandated training records, assignment guides, competency and performance assessments, and other applicable role-specific documentation. Responsible for accurately maintaining and documenting all donations in the VA's enterprise-wide system of record for contributions to the agency and complying with national, VISN and local audits as requested. Responsible for the full scope of fiscal management and accountability for the office, including the preparation of an annual operating budget. Responsible for the planning. design and development of each volunteer role and the work to be accomplished, often requiring customization to accommodate a specific population or special needs of a volunteer. Responsible for the education and training of all VHA, VBA, NCA and other authorized VA program staff on the effective use of volunteers, donations, and the management of strategic partnerships to ensure compliance with all policies, procedures and regulatory parameters that govern such activities. Develops short and long-term strategic and operational planning, to successfully support the established values, mission, and general objectives of the organization. Establishes local policies and procedures for the strategic utilization of volunteers and community partnerships across the health care system. Conducts thorough and exhaustive research on potential community partners to determine suitability for development of non-monetary partnership agreements. Writes and supervises the preparation of all statistical and narrative reports required by the VAMHCS, VISN 1, HSA 1.3 and the CDCE Program in VA Central Office. Manages the gift and donation program for the health care system and is responsible for conducting periodic reviews and making recommendations to increase revenue to support patient care needs by establishing new partnerships and building new donor relationships. Represents the VAMHCS at meetings within the community and at other organizations and institutions. Serves as a VAMHCS spokesperson for the local and nation media for volunteer and gifts and donations programs. Work Schedule: 8am-4:30pm, Monday-Friday Telework: This position may be authorized for AD-HOC telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Voluntary Services Officer/PD240160 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Budget Administration Customer Service Decisiveness Flexibility Interpersonal Skills Managing Human Resources Planning and Evaluating Problem Solving Project Management Resilience Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.