Summary
Join the Department of Justice's Civil Division and support one of its key compensation programs. The Division seeks a Supervisory Program Specialist to lead RECA payment operations, oversee claim review workflows, and ensure accurate, timely, and compliant delivery of monetary awards to eligible claimants.
Duties
As a Supervisory Program Specialist in the Civil Division, you will oversee critical operational functions supporting the Radiation Exposure Compensation Act (RECA) Program. Two positions will be filled: one specializing in payment operations and one specializing in helpline operations. Each Specialist will supervise staff, ensure compliance with RECA requirements, and contribute to the program's mission of delivering accurate, timely, and equitable service to claimants and beneficiaries. Supervisory Program Specialist (Payments) The Payments Specialist oversees the full lifecycle of RECA payment processing and financial documentation. Specific duties include: Supervising staff responsible for preparing, reviewing, and processing RECA monetary awards. Ensuring the accuracy of payment actions, including acceptance forms, budget memos, fund transfers, and supporting documentation. Reviewing and analyzing program costs and supporting budget administration activities. Responding to audits, conducting quality-control review of claim files and denied claims, and ensuring consistency, accuracy and timeliness of dispositions. Coordinating with attorneys, claims examiners, and budget personnel to resolve payment issues and maintain compliance with statutory and regulatory requirements. Reviewing claimant correspondence to ensure clarity and accuracy regarding payment outcomes and program effects. Supervisory Program Specialist (Helpline) The Helpline Specialist is responsible for supervising claimant support operations and ensuring high-quality communication with applicants, beneficiaries, and the public. Specific duties include: Supervising staff who respond to claimant inquiries and provide guidance on eligibility, documentation, deadlines, and the RECA claims process. Ensuring helpline communications are timely, accurate, consistent, and aligned with RECA statute and program policies. Reviewing correspondence and public-facing communication for clarity, correctness, and compliance. Training and mentoring staff to ensure professional, high-quality claimant support. Collaborating with claims examiners, payment specialists, and leadership to resolve complex claimant issues and maintain consistent messaging across the program. Monitoring inquiry trends and recommending improvements to claimant service workflows and informational materials.
Education
Not required.
How you will be evaluated
Once the announcement closes, a review of your resume and supporting documentation will be conducted by the HR Specialist. This information will be compared against your responses to the application questionnaire to determine your eligibility for Federal employment, and then whether you are qualified for this particular position. If a determination is made that you have inflated your responses when compared to your background information, you may be deemed ineligible. Additionally, you must meet the area of consideration (see above). Applicants who do not meet this requirement are ineligible for consideration. Basis of Rating: DOJ's Merit Promotion Procedures will be used to evaluate candidates. Your qualifications will be evaluated on the following competencies (knowledge, skills, and other characteristics): Attention to Detail Budget Administration Leadership Due Weight for Performance: Please submit 1) a copy of your most recent performance appraisal/evaluation within the last year and 2) performance award in the last three years (e.g. superior performance awards, special act or achievement awards, quality step increase, etc. Pay adjustments are not awards. ) Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. If you would like to preview the application questionnaire, please see: https://apply.usastaffing.gov/ViewQuestionnaire/12982118