Summary
This position serves as Deputy Chief of Debt Operations for the Nationwide Central Intake Facility (NCIF) of the Debt Collection Management Staff, providing day-to day management and operational oversight of the NCIF and related debt-collection management functions. It advises the Chief of NCIF, DCM and senior leadership on policy implementation and program improvements to strengthen the Department's debt collection operations.
Duties
The duties and responsibilities for a Supervisory Program Specialist, GS-0301-14 generally include, but are not limited to, the following: Provide leadership and operational oversight of the NCIF and related debt-collection management functions. Manage staff, support workforce development, and build a high-performing, mission-focused team. Direct program planning, performance evaluation, and process improvement initiatives to enhance operational effectiveness and accountability. Serve as the primary liaison to federal agencies and stakeholders, coordinating debt collection efforts, resolving complex issues, and promoting collaboration.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone. No substitution of education for experience is permitted.
How you will be evaluated
Once the announcement closes, a review of your resume and supporting documentation will be conducted by the HR Specialist. This information will be compared against your responses to the application questionnaire to determine your eligibility for Federal employment, and then whether you are qualified for this particular position. If a determination is made that you have inflated your responses when compared to your background information, you may be deemed ineligible. Your USAHIRE assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments. Additionally, we will review your supporting documents and resume to determine if you are in the "Area of Consideration" for this vacancy. Government-Wide Merit Promotion vacancies may only accept applications from a limited audience, pay careful attention to the "Who May Apply" and the "Hiring Paths" information. Please follow all instructions carefully. Errors or omissions may affect your eligibility. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics). In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Basis of Rating: DOJ's Merit Promotion Procedures will be used to evaluate candidates. Your qualifications will be evaluated on the following competencies (knowledge, skills, and other characteristics): Accountability Advisor and Agency Liaison Activities Customer Service Debt Operations and Administration Management Decisiveness Flexibility Interpersonal Skills Problem Solving Program Planning and Management Resilience Supervisory and/or Managerial Responsibilities Due Weight for Performance: Any performance appraisal/evaluation and award documentation you provide will be forwarded to the selecting official. The selecting official will review this documentation and give it due weight consideration during the overall selection process. Due weight for performance applies to federal and non-federal work. If you would like to preview the application questionnaire, please see: https://apply.usastaffing.gov/ViewQuestionnaire/13078684