Summary
This position is located in a Passport Agency or Center, Directorate of Passport Services, Bureau of Consular Affairs, Department of State. The Directorate of Passport Services and its passport agencies/centers are responsible for providing the American public with the millions of passports applied for each year.
Duties
Assists the Agency Director in all phases of the planning and direction of agency/center programs and operations as well as contributing to the development and implementation of nationwide policy and procedural guidance.
Serves as an authoritative source for decisions and guidance and actively participates in nationwide strategic program planning for the management of all passport agencies/centers.
Exercises the full range of supervisory responsibilities and authorities, as delegated by the Agency Director, to ensure that the work of the agency/center is accomplished in a timely, efficient, and effective manner.
Evaluates administrative regulations, procedures and policy directives to determine applicability throughout the passport agency/center and actively participates in developing, recommending, negotiating, and implementing policies and procedures.
Education
Education requirements do not apply to this vacancy announcement.
How you will be evaluated
The evaluation process consists of the ApplyGov Competency Based Assessments for which applicants will be assigned a score between 70 and 100. A resume review by subject matter experts will be conducted for the top qualified candidates based on total score. Resumes longer than two pages will be deemed ineligible and will not be considered further. You will be assessed on the following job-related competencies (knowledge, skills, abilities, and other characteristics): Supervisory: Oral Communication, Interpersonal Skills, Problem Solving, Decision Making, Customer Service, Leadership, Planning & Evaluating, Influencing/Negotiating, Strategic Thinking, Human Capital Management. Set aside at least 2 hours to take the external assessments; however, most applicants complete the assessments in less time. There are timed sections that must be completed within the allotted timeframe. Your score from the external assessment Supervisory will remain on file for 180 days, allowing you to apply for multiple DOS-announced positions without needing to retake the assessments. Top applicants may be referred to the hiring manager for further consideration. The assessment is used to measure the degree in which your background matches the competencies and KSAs required for this position. Your qualifications will be evaluated on the following competencies: Ability to apply knowledge of administrative laws, policies, regulations, and precedents applicable to the administration of key programs Ability to use a wide range of qualitative and/or quantitative methods to analyze, assess, and improve program effectiveness.. Knowledge of workforce planning and analysis. Ability to communicate in orally and in writing. Resume review: Subject matter experts (SMEs) will review your resume to determine your qualifications for this position based on the required specialized experience. Your resume should demonstrate how you meet all aspects of the specialized experience statement. SMEs will not review additional information beyond your resume (e.g., links embedded in your resume will not be opened.). If meeting basic qualifications through education only or a combination of education and experience, applicants will not be referred to the SME panel but will be reviewed by the HR Specialist for referral. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview. Qualified non-competitive candidates must be deemed best qualified based on the applicant assessment in order to be referred to the hiring official for further consideration and possible interview. In describing your experience, please be clear and specific. We do not make assumptions regarding your experience. Overstating your qualifications and/or experience in your application may result in your removal from consideration. You may preview questions for this vacancy.