Summary
This position is in the Correspondence Analysis Branch, Washington Headquarters Services (WHS). CMD supports the Secretary and Deputy Secretary of Defense by managing Department-wide correspondence policies. CAB oversees unclassified official mail and staff packages for OSD, Military Services, and Joint Chiefs. You will manage records, support CATMS information structures, handle military nominations, and provide customer service.
Duties
The incumbent serves as a Supervisory Correspondence Controller exercising judgment and control over the daily operations of the CAB and providing managerial guidance, administrative advice, and technical direction to subordinates to accomplish the Division mission. The incumbent must retain a high degree of managerial and technical skills. Directs daily operations of the Correspondence Action Branch, supervising eight civilian employees and one contractor; establishes performance standards, directs hiring and position management, evaluates ratings and awards, and drives continuous professional staff development. Serves as principal correspondence controller and liaison between OSD Components, the Joint Staff, Military Services, and the White House Military Office; leverages the Correspondence and Task Management System (CATMS) to manage Department-wide suspense actions, assign primary offices of responsibility (OPRs), and arbitrate complex tasking issues. Directs the end-to-end processing and quality review of all military General and Flag Officer promotion nomination packages, ensuring zero-defect staffing under strict deadlines for Secretary of Defense, Deputy Secretary of Defense, and White House Presidential consideration. Audits outgoing executive-level correspondence for policy alignment, responsiveness, and administrative precision prior to signature by SecDef, DepSecDef, or ExecSec; oversees secure dispatch across special courier networks, Department of State Diplomatic Pouch, and priority congressional/presidential channels. Authors and promulgates operational instructions, standard operating procedures (SOPs), and revisions to the Department Manual for Written Material, providing authoritative guidance across defense components to standardize executive communication.
Education
Education cannot be substituted for experience.
How you will be evaluated
In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position may requires an online USA Hire Competency Based Assessment. The USA Hire online assessment measures critical general competencies required to perform the job. Your eligibility and qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the USA Hire Competency Based Assessment(s) required for this position (if applicable). If you are found to be among the top candidates, you will be referred to the selecting official for employment consideration. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience DOD PPP candidates using Application-Based Procedures: Military Spouse Preference (MSP) Eligible: Military Spouse Preference applicants, must be selected and placed at the highest grade level for which they have applied and been determined best qualified. You must include a completed copy of the Military Spouse PPP Self-Certification Checklist (DD-3145-4) dated within 30 days along with the documents identified on the checklist to verify your eligibility for Military Spouse Preference.