Summary
This position is located in the Department of Health and Human Services, Office of the Secretary of Health and Human Services, Office of the General Council (OGC), located in Atlanta, Georgia; Baltimore, Maryland; Chicago, Illinois; Denver, Colorado; Kansas City, Missouri; Philadelphia, Pennsylvania; Washington, District of Columbia. This announcement will close at 11:59 PM, on the day that 250 applications have been received or the closing date of the announcement, whichever comes first.
Duties
As a Supervisory Administrative Officer, you will: Serve as the Division's principal official for managing its administrative and legal support workforce and coordinating support operations. Direct and manage administrative and legal support operations for a division of more than 200 attorneys and staff, ensuring services are organized, responsive, and aligned with Division priorities. Supervise approximately 20 paralegals, operations specialists, and support staff, assigning work, balancing workloads, evaluating performance, coaching employees, and addressing conduct or performance issues. Oversee intake, tracking, routing, and assignment of thousands of legal matters and requests annually, ensuring work is promptly and accurately directed to appropriate attorneys, managers, or teams. Evaluate administrative workflows and implements improvements through standardization, technology, automation, consolidation, and reassignment of responsibilities to improve operational effectiveness. Lead administrative onboarding of attorneys and staff by coordinating systems access, credentials, equipment, workspace, records, orientation requirements, and other resources needed to begin work. Assess staffing and developmental needs, supports recruitment and selection activities, facilitates cross-training, and advise leadership on workforce composition and utilization. Advise Division leadership on staffing, administrative operations, resource needs, and organizational priorities and represent the Division on administrative matters with Department-level offices.
Education
Education may not be used or combined to qualify for this position.
How you will be evaluated
You will be evaluated based on how well you meet the qualifications listed in this announcement. Evaluation will be based on your application materials (such as your resume and supporting documents), your responses to the application questionnaire, and the results of all required assessments. Resume Requirement Your resume must not exceed two (2) pages in length. Minimum Qualification Question As part of the application process, you must answer a minimum qualification question addressing whether you meet the Specialized Experience required for this position, as described in this announcement. Your response must be supported by the experience documented in your resume. If your resume does not demonstrate the required Specialized Experience, you may be found not qualified Assessment Process USA Hire Assessment You are required to complete a USA Hire assessment for this position. The USA Hire Assessments include a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience HR Resume Review Human Resource (HR) Specialists will review your resume to determine whether you meet the required Specialized Experience. Applicants who successfully pass all of the assessment(s) may be referred to the Hiring Manager for consideration. You must complete all required steps in the process, including submitting an application and resume and participating in the assessments, to be considered for this position. Additional selections may be made for similar positions across the Department of Health and Human Services (HHS) within the local commuting area(s) of the location identified in this announcement. By applying, you agree to have your application shared with any interested selecting official(s) at HHS. Clearance of CTAP/ICTAP will be applied for similar positions across HHS. PHS Commissioned Corps (CC) Officers: PHS Commissioned Corps (CC) Officers interested in performing the duties of this position within the Commissioned Corps may apply online to this announcement. Candidates will be referred as CC personnel and not as candidates for conversion to a permanent career or career-conditional appointment. For Competitive Merit Promotion and Veterans Employment Opportunities Act (VEOA) Applicants: The highest rated candidates will be referred to the hiring agency. For Noncompetitive Applicants: All qualified candidates will be referred to the hiring agency. To preview the assessment questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13071844