Summary
The incumbent serves as a Supervisor Prosthetic Representative, responsible for supervising the full range of all phases of prosthetic operations and Prosthetic and Sensory Aids Service (PSAS) staff. The incumbent serves as an expert advisor administering, analyzing, evaluating, planning, developing, and work concerned with prosthetic and sensory aids services to disabled patients throughout the Veterans Health Administration (VHA).
Duties
Duties include but are not limited to: Provides supervision, administrative management, and direction to assigned staff with delegated full administrative and professional responsibility for planning and directing the staff activities for the section or equivalent work unit. Assures compliance with accrediting agency and regulatory requirements. Drafts, develops, and implements new local organizational policies, directives, and procedures that are consistent with national policies, procedures, and programs. Manages document control and provides documents to the supervisor for final approval after the incumbent submits final, review, comments, and recommendations. Oversees the operation of the prosthetic, orthotic, optical laboratories, including restorations activities. Provides professional and administrative management of an assigned area to include budget execution. Supervises staff that serves as an advisor to clinicians regarding selection, prescription, and acquisition of prosthetic devices involving furnishing information on new developments in the field of prosthetics and sources of supply for such devices. Interprets prescriptions of clinicians to make certain that proper prosthetic devices are selected. Possesses program responsibility for contracting, procurement, clinical services, customer service and reception associated with medical, rehabilitative, and durable medical equipment devices and home durable medical equipment delivery and installation. Prepares and authorizes purchase orders for a wide variety of prosthetic and orthotic devices. Keeps the supervisor well informed of procurement or contract issues as they arise for accountability purposes. Serves as a contract officer representative for contracts and chair facility committees and administer benefit programs. Monitors contracts for compliance with the statement of work and receives, analyzes, and completes requests for prosthetic equipment and services. Procures, maintains, controls, and issues materials, supplies, and equipment for inventory. Refers veterans to proper clinical area for evaluation. Monitors and ensures requests for items or services are completed and received following established timeframes and confers with contractors, vendors, and other health care workers as needed regarding procurement status and other needs and concerns. Oversees contract programs, such as orthotics/prosthetics, home oxygen, durable medical equipment, eyeglasses, and benefit programs, such as home and structural alterations, automobile adaptive equipment, clothing allowance. Maintains continuous liaison with manufacturers and dealers of prosthetic supplies, inspecting their facilities and services and participants in the award of prosthetic appliance contracts. Oversees programmatic activities for visual or hearing devices, orthotics/prosthetics, assistive technology, and contract development. Works in collaboration with supervisor and senior staff to plan, develop, and prepare budget estimates. Develops cost-containment measures for prosthetic equipment and services and authorizes benefit payment and reimbursement. Identifies and selects national health care procedural codes to be entered for every item purchased through and/or billed to ensure proper reporting. Conducts data analysis using the program's statistical data to prepare various reports regarding prosthetics and sensory aids. Collaborates with clinical staff when devices and equipment require repair or replacement and takes necessary actions to resolve issues. Reviews, interprets, and applies laws concerning benefits available to disabled patients. Maintains awareness regarding medical and psychological problems related to patients need to use prosthetic devices. Authorizes the purchase, fabrication, fitting, or repair of prosthetic devices. Responds to a variety of policy and correspondence inquires related to contractors, congressional inquiries, veteran concerns, specialty benefits program issues, new local and national guidelines implementation, and develops tools that allow monitoring of a quality assurance program. Assures compliance with accrediting agency and regulatory requirements. Completes human resources assignments independently, including drafting and developing position descriptions, functional statements, performance standards, and competencies. Work Schedule: Monday through Friday, 8:00 a.m. - 4:30 p.m. EST. Telework: Ad Hoc. Virtual: This is not a virtual position. Functional Statement #: F03303 Relocation/Recruitment Incentives: Not Authorized.
Requirements
You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Foreign Education. To be creditable, education completed outside the United States must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials, and such education must have been deemed at least equivalent to experience gained in conventional United States programs.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. DEFINITIONS a. Creditable Experience. To be creditable, the experience must have demonstrated the use of knowledge, skills, and abilities associated with Prosthetic Representative responsibilities. The experience is only creditable if documented in the application and verifiable through employment references and/or other means. Examples of qualifying experience include experience in a health care setting, and familiarity with home medical equipment, rehabilitation, home oxygen, visual or hearing impairment, assistive technology, orthotics, or prosthetics. b. Part-Time Experience. Part-time experience is creditable according to its relationship to the fulltime work week. For example, one week of full-time credit is equivalent to two weeks of part-time work. c. Specialty Services. These are services that are unique to more complex facilities and require in-depth, specialized knowledge of the multiple disabilities that are associated with patients receiving medical and rehabilitative services in these specialty programs. The Prosthetic Representative needs to be aware of the different rehabilitative treatment goals and strategies that are unique to patients in these specialized programs and specific program requirements. These specialty services include, but are not limited to: (1) Prosthetic implants (biological and non-biological); (2) Blind Rehabilitation Center; (3) Orthotic and Prosthetic Laboratory; (4) Poly-Trauma Level I Center; (5) Spinal Cord Injury Center - injuries that disrupt movement, sensation, and function often, with paralysis can impact lower body, upper body, bowel and bladder; (6) Traumatic Brain Injury Center - injuries that frequently occur as part of the polytrauma spectrum in combination with other disabling conditions, such as amputations, burns, pain, fractures, auditory and visual impairments, post-traumatic stress disorder, and other mental health conditions; and (7) Driver Rehabilitation Program It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.