Summary
The incumbent serves as a Staff Assistant within the Veterans Integrated Service Network (VISN) Senior Health System Specialists (HSS) team, functioning as a key administrative, operational, and program management resource for VISN executives and VISN-wide strategic initiatives. Operates with considerable independence in coordinating high-priority projects supporting the implementation of complex regional programs designed to improve health care delivery, access, and overall Veteran experience.
Duties
**This job will close when we have received 75 applications which may be sooner than the closing date** Duties include but not limited to: Manage complex administrative operations for the Network Director and Senior HSS, ensuring coordination of priorities, deadlines, and workflow across multiple VISN operational units. Provide technical support in project development, including goals, performance measures, and implementation strategies (e.g., development of goals, performance metrics, resource planning). Serve as a primary coordinator for strategic initiatives, high-visibility tasks, and critical communications requiring executive attention. Develops and manages high-level administrative systems that enable the Network Director and executive team to proactively identify and address emerging regional and national priorities. Designs and maintains complex tracking systems for executive priorities and deadlines; independently informs executive leaders of potential risks, leveraging judgment to recommend corrective actions. Compile, interpret, and brief leadership on workforce analytics, operational trends, and performance indicators. Conducts root cause analysis on complex operational or performance issues, develops and recommends targeted interventions and oversees the implementation of corrective actions. Prepare executive-level correspondence, reports, and briefing materials for VISN leadership, VACO partners, Congressional inquiries, and external oversight bodies. Maintain effective working relationships with a diverse range of internal and external stakeholders, exercise tact, diplomacy, and professionalism, particularly when addressing sensitive, controversial, or politically charged issues. Manage Director-level calendars, action items, follow-ups, and suspense tracking systems- including identification of data needs and system improvements. Coordinate recruitment actions, onboarding processes, or other personnel actions at the Director level where appropriate. Identify emerging issues or controversies, elevate them to leadership promptly, and recommend resolution strategies. Identifies issues before they escalate and brings solutions, not just problems, to the Network Director's attention. Work Schedule: Monday-Friday, 7:30am - 4:00pm Telework: This position may be authorized for ad-hoc telework. Ad-hoc telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Staff Assistant/PD00016VS Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not Authorized.
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Strategic Thinking Communication Decision Making Analysis and Problem Solving Planning and Evaluating Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Area of consideration - Eligible applications will be reviewed and referred in the following order: 1st Area of Consideration: current permanent VISN 4 employees aligned under Legacy VISN 15, Legacy VISN 16, Legacy VISN 17 and Legacy VISN 19 VISN Network Offices (*SF-50 must show your current position is aligned under the VISN Director's Office) and CTAP eligibles. 2nd Area of Consideration: current permanent employees of the Southeast Louisiana Veterans Health Care System. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.