Summary
The John D. Dingell VA Medical Center is recruiting for a Program Specialist. This position serves as the PCMM Coordinator for the Medical Center, including the associated two Community-Based Outpatient Clinics (CBOCs).
Duties
Major duties of the position include but are not limited to: PCMM COORDINATION 65% PCMM is a complex, nationally implemented, stand-alone computer program that is designed to monitor and manage primary care services throughout the VA system. Monitoring and maintaining provider profiles, monitoring panel sizes, oversight and correction of transmission errors, and review/recertification of incorrect patient assignments. Develops a process to track patients from enrollment and eligibility through vesting, New Enrollee Appointment Request (NEAR) report, and assignment to a PACT. Has primary responsibility for establishing and managing PCMM team and position set up for all primary care services at Medical Center. Electronically create or modify team and position settings, assign provider user class based on verified credentials, link the associated clinic, set maximum panel sizes, program clinical alert notification levels, and establish preceptor to associate provider links. The incumbent uses multiple assignment/reassignment tools to move large groups of primary care patients to different teams and positions, when changes become necessary. Notify patients via postal mail of their new team assignments and introduces the members of that team. Works directly with the Nurse Managers and the Patient Advocate to track and complete clinic-wide patient provider change requests for patient satisfaction, Works directly with a Pharmacy representative notifying them of all relocated patients that no longer require pharmaceutical support. Responsible for notifying nationwide other PCMM Coordinators of patients transferring care outside of their VISN jurisdiction to allow proper panel management and capacity ensuring only qualified veterans are dual assigned across VISNs with proper CPRS documentation. Responsible for verifying accuracy and correction of national duplicate assignments on a monthly basis. Serves as the main point of contact for all new consults/referrals submitted to Primary Care directing them to the proper provider for care and assignment based on panel availability. Monitors timeliness statistics for scheduling new patients, reporting to Primary Care leadership when problems exist which prevent compliance with VISN and VACO goals. Accountable for initial and reinforced training for any Mental Health PCMM affiliates covering all aspects of the PCMM software and proper maintenance and legitimacy of inputted information. Participates in patient education training as is related to outpatient systems organization, clinic access, scheduling, and logistical issues. REPORTS 25% Prepares national, VISN and Medical Center level reports, upon request using established and ad hoc computer programming routines. Collects, compiles, analyzes and presents data regarding the integrity of the PCMM package and uses this analysis to prepare and develop PCMM program evaluation reports. TRAINING AND RESOURCE UTILIZATION 10% Responsible to notify and train all Primary Care leadership as well as the associated CBOC Managers for proper FTEE formulation for all employees which directly effects staffing and room utilization at the VISN level. Prepares national, VISN, and Medical Center-level reports, using established and ad hoc computer programming routines. Collect, compile, analyze, and present data regarding the integrity of the PCMM package, acting as a resource to clinical staff in troubleshooting of VistA and PCMM software applications associated with the Primary Care clinic treatment area. Responsible for creating templates for report generation and updates/generates reports on a daily, monthly, or quarterly basis as requested or assigned. Work Schedule: Monday- Friday; 07:00am-03:30pm. Schedule may be subject to change based on the needs of the Agency. Telework: This position may be authorized for some ad-hoc (short term or episodic) telework only per Agency policy. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD919360 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not Authorized VA Healthcare System advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. If you are basing your qualifications on education (or a combination of education and experience) or if the position requires a college education to qualify, you must submit a copy of your transcripts with your application. Your official or unofficial transcript must reflect: name of the college or university, full address of the college or university, your name, class title(s) with the number of credits earned/completed, the degree received, if applicable, and date degree conferred. A copy of your certificate/degree or screenshot of your current classes are not a replacement of your transcript and they will not be used in the qualifying process. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.