Summary
The incumbent serves as the Program Specialist - Mental Health Patient Care Management Module Coordinator (MH PCMMC) for the facility. The incumbent works in collaboration with the Chief of Mental Health, Administrative Officer/Health System Specialist, Clinic Managers, Providers, and other clinical staff in assuring the management and accuracy of the provider panel data base.
Duties
Incumbent is the MH Patient Care Management Module Coordinator (MH PCMMC) for Mental Health Programs/Teams within the Health Care System (HCS) service area. He/she works in collaboration with the program leaders, Clinical Managers, Providers, Nurses, Clerks and the rest of the clinic staff, CBOC staff and contract providers and is responsible for maintaining the integrity of the PCMM database for all Mental Health throughout the hospital, outpatient clinics and CBOCs service area. Incumbent has primary responsibility for establishing and managing PCMM team and position setup for Mental Health; electronically creates or modifies team and position setting, assigns provider user class based on verified credentials, links associated clinic (s), sets maximum panel sizes, program clinical alert notifications within PCMM, and establishes preceptors to associated provider link; monitors and maintains panels; completes correction of transmission errors; ensures data integrity in PCMM; and reviews/rectifies incorrect patient assignments. The MH PCMMC will assist, or provide training, implementation, monitoring and evaluation of all administrative procedures related to PCMM operations, as well as work closely with the clerks in the Mental Health settings serving as a MH PCMM resource person, and will certify MH PCMM application users to ensure competency. Ensures maximum efficiency of the Mental Health clinic operations through appropriate utilization of resources: support to and involvement in, optimal management information system data gathering and analysis, validation and presentation. Incumbent is a resource to clinical staff in troubleshooting of Vista, CPRS, and Mental Health Patient Care Management Module (PCMM) software applications associated with the Mental Health treatment area, and ensures all duties are completed regarding MH PCMM implementation and utilization. Performs work in direct support of an administrative area such as management analysis or operating program analysis for the MH PCMM package. Incumbent aids and technical level support from within the Mental Health Service or a comparable setting. Incumbent maintains full responsibility and accountability for MH PCMM in the Mental Health setting. Recommendations and suggestions to management are necessary to assist staff with ensuring performance measures are being met and to ensure compliance to facility, VISN and national guidelines, memorandums and directives. Incumbent assists in compiling requested statistical reports/data for VHA CO, VISN, Facility Director, Chief Mental Health, and Mental Health leaders. Incumbent performs work in support of general management and/or program analysis functions in which knowledge of the purpose, operation, methodology and techniques characteristic of specific management/program analysis functions is required: specifically for the MH PCMM, which includes interdisciplinary panels and maintenance of those panels. Performs other duties assigned. Work Schedule: Monday through Friday from 8:00am to 4:30pm Telework: Adhoc Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD247560 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized
Requirements
You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.