Summary
Incumbent serves as the Veterans Service Center (VSC) Training Coordinator. The Training Coordinator plays a key role in the development & maintenance of a training infrastructure for the RO by enhancing consistency of training initiatives, enhancing the network of training communication, reducing duplication and enhancing economy of scale, and serving as the point of contact for directed training initiatives. The position is located in the Office of the Veterans Service Center Manager (VSCM).
Duties
Specific duties include: Responsible for planning, developing, directing, tracking conducting, and operating training programs that provide for the development or advancement of individual employees. Coordinates and tracks training and advises management on all aspects of technical training policy. Evaluates training programs and plans develops and installs new or modified programs. Identifies the duties, tasks and elements necessary for various tasks within VSC and selects from these duties the tasks requiring training. Develops training modules, measures of job performance, and methods/levels of proficiency certification. Analyzes existing courses and chooses instruction settings. Administers or coordinates training modules, proctors and scores testing, and reports results for RVSRs, VSRs and other positions within VSC. Provides formalized training on trends noted on quality reviews by using STAR review results, regulations, directives, and other relevant material to train all VSC staff in relevant phases of division work. Coordinates with Veterans Service Center Manager and Assistant Veterans Service Center Managers, Coaches, VSC staff and others to identify, plan and develop training needed in the Veterans Service Center. Incumbent will be responsive to training needs identified by management at all times. Incumbent coordinates and/or conducts training with other divisions. Promotion Potential: None. This position is at the full performance level. Work Schedule: Full Time, Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: Not available Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist (Training Coordinator); PD39009A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
Requirements
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Technical Competence Analytical Thinking Education and Training Planning and Evaluating Problem Solving Written communication Oral communication The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.