Summary
This Program Analyst position is in the Integrated Pain Care Clinic Service Line at the VA Manchester Healthcare System, located at the Manchester, NH location.
Duties
The incumbent is a Program Analyst in the Integrated Pain Care Service Line at the Manchester VA Medical Center. The incumbent serves as the coordinator for all quality and administrative aspects of the Integrated Pain Care Service Line and Intensive Outpatient Pain Program, a complex, multi-disciplinary program staffed with clinicians from several different service lines. This position is located at the Manchester VA Medical Center under the supervisory control of the Integrated Pain Care Clinic Service Chief. Duties include, but are not limited to: - Development of correct clinic building, coding and scheduling grids for all program staff members. - Responsible for the organization & assists in the development educational resources for both patients and staff. - Responsible for space planning and room booking for all pain program offerings. - Organizes multidisciplinary staff schedules to ensure smooth availability of all program staff. - Organizes and maintains IPRP data spreadsheet for statistical analysis. - Uses data sources to evaluate program strengths and areas for growth with direction and oversight from SLM/Associate SLM. - Responsible for scheduling all Interdisciplinary Pain Team meetings to include staff, patient and family members. - Maintains minutes of all Interdisciplinary Pain Team meetings are tracked and incumbent monitors that all action plans are followed to completion by assigned team members. - Schedules and tracks outcomes measure post discharge at determined intervals and maintains data accordingly. - Provides administrative support to all program staff as needs arise and as determined by the SLM/Associate SLM. - Prepares with IPRP team members a quarterly Program Evaluation Report to include clear presentation of program Effectiveness, Efficiency, Access & Stakeholder satisfaction. - Maintenance of comprehensive IPRP procedures manuals. - Creating and implementing Quality Process Improvement Projects. - Incumbent will serve on the VISN Pain taskforce committees and Pain Management Committee. - Incumbent will regularly consult and participate in CARF Pain teleconferences on a VISN and National level, to ensure program compliance and to reference opportunities for program growth/best practices. Incumbent with share information gathering during these encounters with the IDT team. - Serves as a mentor for new employees joining the program. - Other administrative duties as assigned by the service chief. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday, 8-4:30 p.m. Compressed/Flexible: Not Authorized Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD003000 and PD022700 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Notifications: Veterans' preference does not apply for internal or other current permanent Federal agency employees. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment. This position is not a Bargaining Unit position.
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Analytical Reasoning Attention to Detail Budget Administration Communications Computer Skills Critical Thinking Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.