Summary
Serves as a Program Analyst within the Contracts Management and Performance (CMP) Directorate of Integrated External Networks (IEN) and supporting initiatives and projects through communication with contractors, field facilities, and others within the Agency to define and analyze healthcare issues and/or trends. The incumbent will monitor issues and risks relating to claims processing, clinical documentation, care coordination activities and others needs based on changes within healthcare.
Duties
Applicant Count: This job announcement the JOA will automatically close at 11:59pm EST on the date the applicant count of 150 applications has been reached Major Duties include but aren't limited to: Develops, maintains, and executes tasks related to project management necessary for the assessment and analysis of project assignments. Administers and integrates the work of assigned project team members from different organizations for assigned projects, to include scheduling, tracking progress, providing project and task status updates to project team members and management, and adhering to due dates and other requirements. Responsible for project delivery and keeping management informed of on-going progress up and to completion. Evaluates programs against short- and long-range strategic objectives, as set forth by management. Conducts data analyses, data validations, and program analyses to assess the efficiency and effectiveness of processes within CM, as well as any other contract. Quantitatively and qualitatively analyzes and evaluates the effectiveness of wider IEN operations in meeting established goals and objectives. Leverages a structured methodology to determine root cause of complex program issues, while keeping management informed of progress, outcomes, and thoughtful recommendations to enhance the program overall. Analyzes workload trends against established Key Performance Indicators (KPIs), identifying where irregularities are found which may need further investigation to determine anomalies between expected and actual goals, to include thoughtful rationale and independent decision-making. Conducts analyses, interpreting and analyzing data, providing predictive modeling, and other efforts, to include process flow mapping, artifacts creation/updates, data management, and monitoring performance metric dashboards, to present results to management, educate internal Contracts Management staff, to include supervisory staff. Work Schedule: Full-time, 8-hour shifts Monday through Friday, with tours scheduled between 8:00 a.m. and 4:30 p.m. Telework: This position may be authorized for Ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This position may be authorized for Virtual Work. Definition of Virtual Work: Employee works outside of original hiring duty station at a VA owned or leased space. Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption. Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer. Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
There is no educational substitution at this grade level.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Quality Ranking Factor Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Candidates who apply under "All U.S. Citizens" announcements will be rated and ranked using Category Rating procedures. Qualified candidates will be assigned to a quality category. The categories are defined as follows: Best qualified - Applicants possessing the type and quality of experience that substantially exceeds the minimum qualifications Very Highly Qualified - Applicants possessing the type and quality of experience that exceeds, to a very considerable extent, the minimum qualifications Highly Qualified - Applicants possessing the type and quality of experience that exceeds, to a considerable extent, the minimum qualifications Well qualified - Applicants possessing the type and quality of experience that marginally exceeds the minimum qualifications of the position and who demonstrate average proficiency in most of the critical competencies Qualified - Applicants possessing the type and quality of experience that meets the minimum qualifications Application of Veterans' Preference: Category rating and selection procedures place those with veteran's preference above non-preference eligibles within each category. Preference eligible applicants that meet the eligibility and qualification requirements and who have a compensable service-connected disability of at least 10 percent are listed in the highest quality category (except when the position being filled is scientific or professional at the GS-09 grade level or higher).