Summary
This position is pending classification consistency review; final title, series, grade may change based on OPM standards. The incumbent will be responsible for the integrity of the clinic PCMM database. These duties include monitoring and maintaining provider profiles, staffing and room assignments, monitoring panel sizes, oversight and correction of transmission errors, and review/rectification of incorrect patient assignments.
Duties
The Position Description (PD) associated with this position is currently undergoing a classification consistency review in accordance with Office of Personnel Management (OPM) guidelines. This process ensures that similar positions across the VA and federal government are classified consistently based on duties and responsibilities. As a result of this review, the final job title, occupational series, and/or grade level may be adjusted, including the possibility of a lower grade if the duties support that determination. If this occurs, selections will be notified and given the opportunity to accept or decline the revised offer. If a downgrade occurs after entry on duty, prior pay may be subject to overpayment review and potential debt; you will be notified of any determination and your rights. Duties: Serves as PCMM Coordinator for Primary Care Teams within the GCVHCS and its associated Community Based Outpatient Clinic (CBOC's). Responsible for ensuring the integrity and accuracy of the GCVHCS significantly large PCMM database which is used to organize and manage the GCVHCS Primary Care Network. Required to work with clinic support staff, clinic managers, Clinical Service Chiefs, CBOC staff, DSS/MCA Staff, VISN staff and Central Office staff to maintain the integrity of this program and data. Actively involved in local reviews leading to recommendations that many impact PCMM application processes. Provides input to VISN and national Program Managers on process challenges, program issues, and other problems so that these items can be addressed and corrected/improved. Primary responsibility for establishing and managing PCMM team and position set up for all Primary Care and Specialty PACT teams supervised by this Medical Center. Electronically create or modify team and position settings, assign provider user class based on verified credentials, set maximum panel sizes (based on analysis of provider licensure, FTE, patient intensity score, support staff, treatment rooms and specialty PACT adjustment factors), program clinical alert notification levels and establish preceptor to associate provider links and ensure proper reporting structure to national VSSC database. Uses multiple assignments/reassignment tools to move large groups of Primary Care patients to different teams and positions when changes become necessary. Monitoring and maintaining provider profiles, panel management including capacity, patient/ panel load leveling, suggestions with supporting data to the Primary Care Service Chief, oversight and correction of transmission efforts, and review/recertification of incorrect patient assignments, ensuring timeliness and accuracy of data input, monitoring tracking and management of any Primary Care Electronic Wait Lists (EWL) and identification and appropriate disposition of patient with duplicate PCMM assignments elsewhere within the VISN and VHA. Daily coordination with the Traveling Veteran Coordinator (TVC) to ensure services for Veterans outside their home catchment area are seamlessly provided needed care while on travel. Provides expertise and advice to all staff involved with PCMM, troubleshooting, and coordinating processes as needed. Trains, directs and assists Primary Care administrative staff in the appropriate assignment of patients to PACT teams and removal of patients from the database when discharged from Primary Care. Collects, complies, analyzes and presents data regarding the integrity of the PCMM package. Provides high-level operational support in the implementation and ongoing management of GCVHCS PACT Programs. Serves as a liaison between the PCMM and PACT Programs to insure proper Team management. Works to establish, monitor and report outcome measures for the PACT Programs. Identify strategic priorities for the PACT Programs and will track, monitor and analyze performance as needed. Will use performance data to identify areas for process improvement projects and works with Primary Care and clinic site leadership to identify any necessary resources for the successful implementation and management of such programs. Maintains communication with clinics site leadership at all CBOC's and sites of care to ensure timely responses and resolution to any PACT related issues. The incumbent plans and coordinates PACT improvement events. Assist in managing the NVCC PACT in PCMM. This entails adding information of the provider that the Veteran if referred to in the community. Work Schedule: Full-Time, Monday through Friday, 8:00AM-4:30PM. Subject to change based upon facility needs. Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Position Description/PD#: Program Analyst/PD035360 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. You may be required to pass a medical evaluation. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Analytical Thinking Computer Skills Organizational Stewardship Technical Competence Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions.