Summary
The Incumbent conducts comprehensive briefings to servicemen and women on the processes involved with Veterans Compensation claims. Incumbent is required to represent the VARO at functions in Nevada/Northern California such as VHA events, Veterans Service Organization events and report back the status of these efforts to the Service Center.
Duties
Major duties and responsibilities include, but are not limited to: Conducts comprehensive transition assistance briefings to large groups of service members using a wide range of briefing techniques and communication skills. Performs liaison activities with Military command structures to properly schedule and conduct transition briefings. Explains benefit programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, & inputs data necessary to properly develop claims. Conducts thorough Service Treatment records reviews to ensure appropriate disabilities are included on VA claim form. Serves as intake specialists ensuring compensation and pension claims are received, established, exams ordered, developed and properly routed for processing. Conducts group and individual counseling sessions as necessary, advising service members and Veterans of available VA and ancillary benefits programs. Represents VARO at functions in the community. Maintains excellent rapport with community partners, Veteran service organizations, peers, VARO staff and the Veterans in the community. Recognizes importance of teamwork and sensitive to contribution of others. Demonstrates ability to work independently, adjust to changing work schedules and locations and to handle differences of opinions in a businesslike fashion. Maintains professional, positive and helpful relationships with customers by exercising tact, diplomacy and cooperation with all VBA partners. Communicates, shares ideas and demonstrates respect for differing viewpoints. Recommends changes to work processes and/or policies to enhance customer service. Consistently and conscientiously exercises sound and equitable judgment in applying stated laws, regulations, policies and procedures to ensure dissemination of accurate information. Prepares, composes or reviews correspondence prepared for the purpose of obtaining or supplying information. Prepares briefing slides and content for specific topic briefings for military and community events. Uses office automation software such as word processing, presentation software and spreadsheet programs to create reports, presentations and similar documents. Composes statements or develops factual information that supplement letters and determine extent and tone of replies independently. Work schedule: Monday through Friday 8:00 AM to 4:30 PM Compressed/Flexible Schedule: Not Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This not a virtual position. Position Description Title/PD#: Military Service Coordinator/ 39669A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
Requirements
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials, your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies: Attention to Detail Customer Service Interpersonal Skills Reasoning Self-Management Stress Tolerance Teamwork Decision Making: Makes sound, well informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. (Describe your experience applying Federal, state and local laws, regulations, policies, guides, procedures and/or judicial determinations applicable to the veterans benefits program.) Technical Competence: Uses knowledge that is acquired through formal training or extensive on the job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. (Describe your experience applying laws, regulations, and procedures impacted by common medical and/or legal terminology. Examples or your experience should demonstrate the level of your knowledge of medical and/or legal terminology.) Communications: Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrates logical thinking when describing facts and concepts, and shapes communications to meet the needs of a specific audience; actively listens to others and demonstrates understanding of their comments and/or questions. (Describe the audience and your experience providing oral policy and/or program information. Describe your experience reviewing and/or initiating quasi-legal, technical, administrative and written communications.) Problem Solving: Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgments. (Describe your experience of working under tight deadlines and stressful conditions.) Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the application questionnaire, click here:https://apply.usastaffing.gov/ViewQuestionnaire/13071867 The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.