Summary
The incumbent serves as a Medical Support Assistant in VISN 2 Prosthetics and Sensory Aids Service in the VA New York/New Jersey VA Health Care Network. The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. The incumbent will interface with personal computer (PC) applications as well as numerous Vista applications and Prosthetics and Sensory Aids Service software applications.
Duties
VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo VA Careers - Prosthetics: https://youtube.com/embed/3NUvF5jjErQ P&SA Service Support: Incumbent will work primarily at the VA Medical Center Prosthetics and Sensory Aids Service customer service office. Incumbent is responsible for receiving and directing all incoming and outgoing phone calls. Incumbent is responsible to distribute, collect and forward Prosthetic Patient Customer Service surveys. Displays and/or develops prosthetic and sensory aid informational handouts for ease of patient understanding. Incumbent advises on selected nonmedical benefits of a routine nature and refers Veterans as needed to Prosthetic Representative or Purchasing Staff. Incumbent will receive all mail. Incumbent will coordinate Prosthetic staff schedules, VA Police and parking permissions for all approved in-service requests. Incumbent composes, edits letters and/or performs various administrative functions for Chief or Assistant Chief of Prosthetics. Scheduling and Clinic Support: Incumbent is responsible for using the Prosthetic and Sensory Aids Service appointment schedule which involves scheduling patients by referral (consults), from another clinic as a walk-in, telephone requests, and inpatient hospital calls or prior to discharge if needed. Incumbent will review patient's record, schedule patient for appointment if appropriate, and keep listing of backorder items. Incumbent is responsible for reviewing the daily schedule to identify those patients failing to report for clinic appointment. Incumbent is responsible for reviewing the daily VISTA mail system to determine those patients that have requested cancellation or reschedule of appointments. Incumbent is responsible to contact patients to reschedule missed appointments. Incumbent reschedules clinics that are canceled and prepares notices for patients on initial or rescheduled appointments. Incumbent is responsible for scheduling appointments for clinics conducted by Prosthetic practitioners. Incumbent reviews delayed order report (DOR) and distributes consults, when necessary to appropriate practitioners for continued review/action. Purchasing Support: Incumbent performs purchasing activity as needed and reviews daily alerts to ensure timely response and action. Utilizing prosthetic purchasing screens will identify by looking up the purchase order, the purchase agents to provide incoming invoices and distribute accordingly. As necessary, they will notify Prosthetic Purchase Staff when Veterans request either by phone or in person prosthetic items. Work Schedule: Monday to Friday, 8:00am - 4:30pm Telework: Ad-hoc Only, will be discussed during the interview process. Virtual: This is not a virtual position. Functional Statement #: 21K60-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Customer Service Flexibility Integrity/Honesty Interpersonal Skills Reading Comprehension Reasoning Self-Management Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.