Summary
The Advanced Medical Support Assistant is in the Health Administration Service in the Health Adminsitration Service of the Veterans Health Care System of the Ozarks located in Fayetteville, Arkansas. Position(s) are physically located at the Branson, Missouri Community Based Outpatient Clinic.
Duties
Total Rewards of a Allied Health Professional The Advanced Medical Support Assistant in Health Administration Service provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. The primary duties of the Medical Support Assistant may include but are not limited to: Processing incoming patient secure messaging through HealtheVet and coordinates with care team Participating in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs Identifying incomplete encounters and communicates findings to providers Assisting the team to reinforce the plan of care and self-help solutions Entering appropriate information into the electronic record Monitoring pre-appointment information and/or requirements to assure readiness for patient visits Managing patient systems to verify and validate accuracy and resolve issues Evaluating patient information and clinic schedule lists to determine whether the patient requires an immediate appointment Informing team members about shared patients ([i.e.]., those who receive their care at multiple VA centers or those who receive care in the community Scheduling appointments by following VHA Scheduling Directive and will follow Standard Operating Procedures Document for Appointment Management when scheduling, canceling of clinics or rescheduling. Utilizing the Electronic Waiting List accurately in a timely manner Notifying supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes. Reviewing consults, active/pending text orders, encounter reports, Electronic Wait List, Recall list and Audio care communications for accuracy and disposition daily Initiating patient appointments through (VSE or CPRS) Scheduling menus to schedule lab, x-ray, and EKG tests with other clinical services, necessary for physician clinics. Ensuring clinics are blocked when physicians are on leave or for scheduled meetings/training to prevent patient cancellations. Work Schedule: Monday - Friday, 8:00am - 4:30pm. Subject to change based on the needs of the service. Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Available Virtual: This is not a virtual position. Functional Statement #: 01612F Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interes
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. Area of consideration - Eligible applications will be reviewed and referred in the following order: 1st Area of Consideration - current permanent Veterans Health Care System of the Ozarks employees; 2nd Area of Consideration - current permanent Veterans Healthcare Administration employees; 3rd Area of Consideration - current permanent VA Nationwide employees