Summary
Located in historic downtown Charleston, SC, the Ralph H. Johnson VA Medical Center is a tertiary care teaching hospital providing the highest level quality for more than 75,000 Veterans along the South Carolina and Georgia coast. We are rated is the second fastest growing VA in the U.S. for percentage patient growth. For the past three years, rated a 5-Star medical center for quality and efficiency. The selectee for this position will physically be located at one of the locations listed.
Duties
Duties include, but may not be limited to the following: Provides day-to-day guidance, technical oversight, and on-the-job instruction to Telehealth MSA/MAA to ensure accuracy and compliance with VHA standards. Provides full staff assistance on administrative matters including admitting patients; administering bed control; clinic scheduling; maintenance and evaluation of medical documentation records; and assuring legal requirements for care. Assigns and distributes work to a team of MSA/MAAs based on priority and workload. Serves as the point of contact on telehealth administrative workflows and team SOPs. Directly supports the Supervisory Program Analyst and top management team in planning, organizing, and evaluating telehealth program operations, including performance concerns, administrative reporting, and program development. Develops and deliver trainings to MSA/MAAs on telehealth scheduling procedures, Vista/CPRS/ISS functions and clinic management protocols. Identifies process improvement opportunities and implements strategies to streamline workflows and increase efficiency. Participates in program planning and performance improvement initiatives supporting the Telehealth Program. Work Schedule: Monday - Friday, 7:30 a.m. to 4:00 p.m. Telework: Available as Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Medical Admin Specialist/PD031930
Requirements
You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.