Summary
This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer.
Duties
You will serve as the Information Technology Specialist (CUSTSPT) for the Telephone Management Division, N5 Policy-Plans-Projects Department at Naval Computer and Telecommunications Station (NAVCOMTELSTA) San Diego.
You will utilize various software programs to conduct research, identify, and correct data discrepancies while maintaining contact with customers.
You will receive invoice data electronically from communications service providers for switched local and long-distance tolls, equipment, and non-switched charges.
You will act to resolve reported issues and ensure that customers receive a full explanation of resolutions.
You will reconcile and analyze the Telephone Management System (TMS) and vendor billing to ensure accuracy between expense and revenue and prepare justification for any variances.
You will research job order number rejects, prior year costs, and validations to correct billing data.
You will provide customer support for the Base Communications Office (BCO) subscriber portal, where customers access their billing reports and account data.
You will assist and train personnel on software programs utilized in the BCO.
Education
Applicants may substitute the following education for the required experience, provided it demonstrates the knowledge, skills and abilities necessary to do the work of the position: -Successfully completed a master's or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks, OR -Successfully completed 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
How you will be evaluated
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Resumes are restricted to no more than 2 pages. Illegible/unreadable resumes will not be considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. As vacancies occur, the Human Resources Office will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this flyer. You will be rated based on the information provided in your resume, along with your supporting documentation. If selected, you may be required to provide additional supporting documentation. If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, you may be found ineligible/not qualified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All qualification requirements must be met before being considered for any vacancies.