Summary
Click on "Learn more about this agency" button below for IMPORTANT additional information. The primary purpose of this position is to serve as the primary Complaints Resolution Specialist with the Component Number Air Force, Sixteenth Air Force, Complaints Resolution Office (IGQ), with responsibility to receive complaints, determine best resolution pathways, and provide oversight of cases and subordinate Wing cases. **Salary ranges include local market supplements.**
Duties
Supports the IG and Chief, Investigations and Complaints Division in the development, review, and full implementation of standard operating procedures, supplements to MAJCOM policies and procedures, etc., to achieve prompt and proper resolution of investigations and inquiries under the Inspector General Complaint System. Responsible for overseeing the receipt and processing of IG complaints and FWA disclosures. Conducts investigations of complaints and resulting investigations that cover a diverse range of complex subjects and allegations in such areas as operations, logistics, personnel, finance, civil engineering, training, and health care complaints, and range from simple inquiries to very complex issues that may result in further investigative matters that grow from the original complaint. Manages the Freedom of Information Act/Privacy Act release of IG records. Represents the Inspector General office and programs with a variety of C-NAF, subordinate, and functional area organizations.
Education
IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcripts with the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. ADDITIONAL INFORMATION: This position is a Defense Civilian Intelligence Personnel Systems (DCIPS) position implemented under Section 504, Title V of Public Law 99-569, Intelligence Authorization Act for Fiscal Year 1987, as codified in Sec 1601, Chap 83 of Title 10 United States Code which sets forth Air Force policies and procedures for DCIPS. This position is in the Excepted Service. DoD Components with DCIPS positions apply Veterans' Preference to preference eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package. For additional information on DCIPS, click here
How you will be evaluated
Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. Best Qualified Group: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements. Fully Qualified Group: Candidates in this category possess good skills and experience above the minimum requirements. Basically Qualified Group: Candidates in this category meet the minimum education and/or experience requirements. Your responses to the questionnaire may be compared to the documents you submit. The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job. Applicants who disqualify themselves will not be evaluated further.